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Services or Offerings?
Software Support
  1. Services
  2. Hardware Software Storage
  3. Software
Request installation, re-installation or repair of department-purchased software or your computer's operating system.
Software Accessibility Review
  1. Services
  2. Hardware Software Storage
  3. Software
This required review ensures your software purchase is accessible based on Section 508 and W3C guidelines.
Statistical Software Downloads
  1. Services
  2. Hardware Software Storage
  3. Software
  4. Statistical
Statistical software available through the ECU Download Center. Includes Amos, JMP, Mathematica, MATLab, Minitab, NVivo and SPSS.
Microsoft Software Install
  1. Services
  2. Hardware Software Storage
  3. Software
  4. Windows & Microsoft 365
Submit for installation of department-purchased Microsoft Project or Visio software as well as Microsoft Visual Studio.
LISTSERV Software
  1. Services
  2. Communication Conferencing Collaboration
  3. Email & Listserv
A listserv is software used to manage an email discussion group. Submit this form to request a new listserv for a class or group. Faculty and staff may also join the ECU Announce listserv.
VCL Support
  1. Services
  2. Teaching - Learning
  3. Computer Labs - Printing - VCL
Students remotely access software through the Virtual Computing Lab (VCL) to complete class assignments.
Computer Labs Support
  1. Services
  2. Teaching - Learning
  3. Computer Labs - Printing - VCL
Report a lab issue or request a software/equipment consultation for a computer lab.
Technology Security Assessment
  1. Services
  2. Hardware Software Storage
  3. Software
Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.
Cisco Finesse Call Center
  1. Services
  2. Communication Conferencing Collaboration
  3. Cisco Call Center
Cisco Finesse is ECU’s call center software for clinics, help desks and other customer service offices.
Qualtrics Support
  1. Services
  2. Research Computing
  3. Qualtrics
Qualtrics is a browser-based survey software licensed by ECU.
EHR Rev Cycle Support
  1. Services
  2. Clinical
  3. ECU Physicians EHR
Submit this form for help with the HealthSpan (EPIC electronic health record) system or to request an investigation, modification of an application or system, a new application or system or software deployment.
REDE Desktop Support (REDE Staff Only)
  1. Services
  2. Other Campus Services
  3. Office of Research Administration
Desktop Support for REDE staff only. This includes but not limited to, computer re-imaging, network connectivity, ECU supported software, and printer support.
SAS
  1. Services
  2. Hardware Software Storage
  3. Software
  4. Statistical
SAS (Statistical Analysis System) is a software suite developed by SAS Institute for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.
Read & Write Gold Licensing
  1. Services
  2. Hardware Software Storage
  3. Software
Assistive technology software that reads electronic text such as from e-books, websites and documents created in word-processing programs.
ArcGIS Licensing
  1. Services
  2. Hardware Software Storage
  3. Software
  4. Desktop Publishing & Design
Geographic Information System software, includes ArcGIS Desktop, ArcInfo, ArcReader, and others. Create data, update, query, mapping, analysis and displaying system.