VCL Service & Support

Support

An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

 Submit a Ticket

Overview

Without buying software or leaving home, students log on to a VCL computer and access software to create class assignments. Students can use individual applications by themselves, or they can access a Windows 10 desktop that includes all of the available software. Submit this request for the following purposes:

  • Problems connecting to or using the VCL
  • Faculty can request a software profile be added to the VCL systems.

The Virtual Computing Lab (VCL) is hosted on Azure Windows Virtual Desktop (WVD).

Related Links

Virtual Desktops and Software Applications

Available To

Students

Get Started

Students: Access Software Remotely
First-time VCL users will need to install the Microsoft Remote Desktop Client and add a Workspace:

Faculty: Request Software for Your Students
To request a software image for a course, submit this request form. Note that the number of software licenses available will be the maximum number of student connections allowed at any one time.  For more information, email vcl_help@ecu.edu.

Service Availability

  • The VCL is not available for use outside of the US due to software license restrictions.
  • The VCL is rebooted daily at 4:00 am. New connections are not allowed as of 3:45 am. Warning messages will be sent as a reminder but please be sure to save all work prior to 4:00 am.

Fees

No fees are associated with this service.

 
Submit a Ticket

Details

Service ID: 31573
Created
Tue 7/2/19 8:37 AM
Modified
Fri 3/5/21 12:13 PM