VCL Support

Support

An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

Pirate Techs Chat

 Submit a Ticket

Overview

Students can log on to a Virtual Computer Lab (VCL) desktop from home or in a computer lab to access software required to complete class assignments. Students can use individual applications by themselves or access a Windows 10 desktop that includes all of the available software.

Submit this request to:

  • Report problems connecting to or using the VCL.
  • Request a software profile for a course (faculty only).

The Virtual Computing Lab (VCL) is hosted on Azure Windows Virtual Desktop (WVD).

Related Links

See the Related Articles section for tutorials and a list of available software.

Available To

Students

Get Started

Students: Access Software Remotely
First-time VCL users need to install the Microsoft Remote Desktop Client and add a workspace. See the Related Articles section for step-by-step instructions.

Faculty: Request Software for Your Students
To request a software image for a course, submit this request form. Note that the number of software licenses available will be the maximum number of student connections allowed at any one time. For more information, email vcl_help@ecu.edu.

Service Availability

  • The VCL is not available for use outside the US due to software licensing restrictions.
  • The VCL is rebooted daily at 4:00 am. New connections are not allowed as of 3:45 am. Warning messages are sent as a reminder but please be sure to save all work prior to 4:00 am.

Fees

No fees are associated with this service.

 
Submit a Ticket

Details

Service ID: 31573
Created
Tue 7/2/19 8:37 AM
Modified
Wed 9/1/21 10:43 AM
Service Owner
Labs & Advanced Technologies