VCL Service & Support

Support

An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

 Submit a Ticket

Overview

Without buying software or leaving home, students log on to a VCL computer and access software to create class assignments. Submit this request for the following purposes:

  • Problems connecting to or using the VCL
  • Faculty can request a software profile be added to the VCL systems.

Related Links

Virtual Desktops and Software Applications

Available To

Students

Get Started

Students: Access Software Remotely
Students remotely access software from the Virtual Computing Lab to complete class assignments. The VCL is open 24 hours a day, 7 days a week and is free to ECU students.

Faculty: Request Software for Your Students
To request a software image for a course, submit this request form. Note that the number of software licenses available will be the maximum number of student connections allowed at any one time.  For more information, email vcl_help@ecu.edu.

Service Availability

  • The VCL is not available for use outside of the US due to software license restrictions.
  • The VCL is rebooted daily at 4:00 am. New connections are not allowed as of 3:45 am. Warning messages will be sent as a reminder but please be sure to save all work prior to 4:00 am.

Fees

No fees are associated with this service.

 
Submit a Ticket

Details

31573
Created
Tue 7/2/19 8:37 AM
Modified
Wed 8/26/20 8:51 AM