VCL Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

Pirate Techs Chat

 Submit a Ticket


Students can log on to a Virtual Computer Lab (VCL) desktop from home or in a computer lab to access software required to complete class assignments. Students can use individual applications by themselves or access a Windows 10 desktop that includes all of the available software.

Submit this request to:

  • Report problems connecting to or using the VCL.
  • Request a software profile for a course (faculty only).

The Virtual Computing Lab (VCL) is hosted on Azure Windows Virtual Desktop (WVD).

Related Links

See the Related Articles section for tutorials and a list of available software.

Available To


Get Started

Students: Access Software Remotely
First-time VCL users need to install the Microsoft Remote Desktop Client and add a workspace. See the Related Articles section for step-by-step instructions.

Faculty: Request Software for Your Students
To request a software image for a course, submit this request form. Note that the number of software licenses available will be the maximum number of student connections allowed at any one time. For more information, email

Service Availability

  • The VCL is not available for use outside the US due to software licensing restrictions.
  • The VCL is rebooted daily at 4:00 am. New connections are not allowed as of 3:45 am. Warning messages are sent as a reminder but please be sure to save all work prior to 4:00 am.


No fees are associated with this service.

Submit a Ticket


Service ID: 31573
Tue 7/2/19 8:37 AM
Wed 9/1/21 10:43 AM
Service Owner
Labs & Advanced Technologies