Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Overview
Multifactor Authentication (MFA), also called two-step verification, is ECU's security action that verifies your identity during log in to ECU resources from a non-ECU network. For a successful log in, you need your ECU password (factor one) plus identity verification using a device (factor two). All ECU users, including faculty, students, staff, alumni, unaffiliated users and some vendors/contractors (anyone assigned a PirateID to access ECU resources), are required to set up authentication through Microsoft 365 security settings.
New users set up their authentication methods when activating their account. Authentication methods can be changed through Microsoft 365 account security settings. See the Related Articles of this page to access the tutorial.
Verification methods
- Authenticator app* (recommended)
- Notification – number matching
- Notification – code
- Phone*
- Call – press hashtag (#)
- Text message – code
*Note that standard message and data charges from your carrier may apply.
Related Links
Available To
Students, Faculty, Staff, Alumni, Retirees, Unaffiliated Users
Fees
No fees are associated with this service.