Overview
The Desktop Support team offers the following services for department ECU-managed Windows and Mac desktop and laptop computers.
Installation and Repair
Set up. New ECU-managed systems for employees are imaged with university-approved software, including operating system, Microsoft 365 Office Suite, security apps and more. Data files from a previous work system are transferred to the new from the user's backup. See the Related Articles list on this page for more information on how to prepare for a new ECU computer.
NEW! Over Summer 2025, ECU-managed Windows 10 computers will be upgrading to Windows 11. See this IT Knowledge Base Overview of this project.
Repair. The technician diagnoses the problem and repairs the system at that time, if possible. Occasionally, the repair requires new parts like a new hard drive, for example. Parts may be covered under system warranty or the cost charged back to your department (FOAP required). Please discuss out-of-warranty repair options with the technician. Ordered parts usually arrive within three business days. There is no charge for repairs.
Clinic Support. A technician responds within 2 hours to an ECU-managed clinic computer issue.
Purchase Consultations and Quotes
Submit this request for your department's desktop, laptop or tablet quotes. See the Related Articles list on this page for technology device recommendations.
Surplused Department Computers
Submit this request if you have computers to be picked up for surplus.
Surplused computers are evaluated, and if possible, repurposed. If a system is not salvageable, it is sent to surplus.
Available To
Departments, Faculty, Staff
Service Availability
Monday through Friday | 8:00 a.m. to 5:00 p.m.
Service Level Expectations
A desktop support technician will respond to a clinic problem request within 2 hours. Ordered replacement parts usually arrive within 3 business days.
Fees
No fees are charged for repair. Any parts ordered are covered under warranty. If the computer is out of warranty, ordered parts are charged to the department’s FOAP.