Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252.328.9866 / 800.340.7081
IT Help Desk Chat
Submit a Ticket
Overview
The Desktop Support team offers the following services for departments’ ECU-managed Windows and Mac desktop and laptop computers.
Installation and Repair
Set up. New systems are “imaged” with university-approved software, including operating system, Microsoft Office Suite, antivirus and other security apps. Data files from your previous work system are transferred to the new system.
Repair. The technician diagnoses the problem and repairs the system at that time, if possible. Occasionally, the repair requires new parts like a new hard drive, for example. Parts may be covered under system warranty or the cost charged back to your unit for an expired warranty (FOAP required). Please discuss out-of-warranty repair options with the technician. Ordered parts usually arrive within 3 business days. There is no charge for repairs.
Clinic Support. A technician will respond within 2 hours to an ECU-managed clinic computer exhibiting problems.
Purchase Quote
Request a consult to discuss your department’s desktop, laptop or tablet requirements. A technician will prepare a quote based on the latest ECU standard configurations.
Available To
Departments, Faculty, Staff
Service Availability
Monday through Friday | 8:00 a.m. to 5:00 p.m.
Service Level Expectations
A desktop support technician will respond to a clinic problem request within 2 hours. Ordered replacement parts usually arrive within 3 business days.
Fees
No fees are charged for repair. Any parts ordered are covered under warranty. If the computer is out of warranty, ordered parts are charged to the department’s FOAP.