Email Features Overview - Please Read!

See the related articles section to learn specific details of the features listed here.

Accessible event email. By designing accessible email announcements, readers using accessibility devices can also consume your message.

Address book updates

  • Legal name change - contact HR
  • Address book preferred or professional name - contact HR
  • Title, department or mailstop change - contact HR
  • PirateID update - contact IT Help Desk
  • Home or campus address updates - Banner Self-Service.

Data Loss Prevention (DLP). DLP prevents the accidental breach of sensitive information through an unencrypted email sent outside the ECU network.

Department email account. Departments can request an email account by submitting the Departmental Email Account Request form. The form requires an account name, purpose and the names of the administrator and back-up administrator.

Email encryption. Email encryption is a security standard that scrambles an email message so that only the sender and recipient can unscramble and read the message. ECU staff are required to encrypt messages containing sensitive information sent to recipients outside the ECU network.

Email expiration and management. Mailbox items do not expire. Users manage where and how long messages are stored. Some users have an online archive folder (100GB) available through Outlook and the Outlook Web App (OWA). The online archive folder is not available in the mobile app.

Email setup. A PIN for your mobile device is required.

Exchange cached mode Your cloud mailbox items are synced to your computer to allow working offline.

Exchange spam filter Microsoft Exchange Online Protection’s spam filter screens and quarantines suspicious email before it reaches your inbox. Spam is sent to the Outlook Junk folder. Bulk messages (like marketing email and newsletters) are delivered to your inbox.

External sender banner To assist you in identifying messages coming from a non-ECU address, an external sender banner is added to the top of any email sent from outside ECU. This awareness campaign may help determine whether an email is legitimate or a possible phishing scheme.

Multi-Factor Authentication (MFA) MFA is a security action to verify your identity during log in to Office 365 (including email) from a non-ECU network or VPN connection. Read the MFA service article for setup instructions.

Office 365 Groups Microsoft groups is a collaboration service. For example, when you create a team in Microsoft 365, the users you add become a group that has its own email address, calendar, file storage, meeting tools and more. Browse groups you have created or to which you belong within Outlook. Groups can also be used in place of the traditional email distribution list. Learn more from this Microsoft support article.

Outlook email management software and mobile app Outlook is the recommended email management client for Mac, PC and mobile devices. Outlook is installed on university-owned computers and is also part of the MS Office software available through a faculty, staff and student.

Phishing email Don't be an unwitting victim of identity theft! Read the phishing email article for tips on spotting these scams. Also includes information on spear phishing and ransomware. Report phishing emails by forwarding a suspicious email to phish@ecu.edu.

Retirees Faculty and staff retirees are allowed to reactivate their ECU email account within six months of their last work day by following the steps below. The account must be used at least once a year. Accounts not reactivated within the six-month period are deleted.

  1. Go to pirateid.ecu.edu.
  2. Enter the last PirateID and the page's captcha text.
  3. Press Next.
  4. Type ECU ID (Banner number).
  5. Answer four user-unique questions.
  6. Follow the rest of the prompts to reactivate your account.
  7. For more information, see these new PirateID activation instructions.

URL Safe Link filter Part of the Advanced Threat Protection (ATP) set of security tools for email, messages that include links are filtered to identify links as safe or malicious. Safe links work when clicked. Malicious links are blocked.

Web browser access Also called the Outlook Web App or OWA: mymail.ecu.edu