Overview - ECU Email - Please Read!

See the related articles section to learn specific details of the features listed here.

Accessible event email. By designing accessible email announcements, readers using accessibility devices can also consume your message. See this guide.

Address book updates

  • Legal name change - contact HR
  • Address book preferred or professional name - contact HR
  • Title, department or mailstop change - contact HR
  • PirateID update - contact IT Help Desk
  • Home or campus address updates - Banner Self-Service.

Alumni email. An ECU graduate's ecu.edu email account automatically converts to ecualumni.ecu.edu. alumni information webpage.

Auto-forwarded email. The ability to auto-forward ECU email to an external email account is disabled for users. Forwarding email to other users or a folder in your inbox is allowed. Be sure to follow encryption rules, if applicable.

Data Loss Prevention (DLP). DLP prevents the accidental breach of sensitive information through an unencrypted email sent outside the ECU network.

Department email account. It is recommended that departments create a Team or SharePoint site for department members. There is an email address attached as well as storage for documents and more. For other options, contact the IT Service Desk at 252-328-9866.

Email encryption. Email encryption is a security standard that scrambles an email message so that only the sender and recipient can read the message. ECU staff are required to encrypt messages containing sensitive information sent to recipients outside the ECU network.

Email expiration and management. Mailbox items do not expire. Users manage where and how long messages are stored. Some users have an online archive folder (100GB) available through Outlook and the Outlook Web App (OWA). The online archive folder is not available in the mobile app.

Email setup. A PIN is required to set up the Outlook mobile app.

Exchange cached mode Your cloud mailbox items are synced to your computer to allow working offline.

Exchange spam filter Microsoft Exchange Online Protection’s spam filter screens and quarantines suspicious email before it reaches your inbox. Spam is sent to the Outlook Junk folder. Bulk messages (like marketing email and newsletters) are delivered to your inbox.

External sender banner To assist you in identifying messages coming from a non-ECU address, an external sender banner is added to the top of any email sent from outside ECU. This awareness campaign may help determine whether an email is legitimate or a possible phishing scheme.

Multifactor Account Authentication MFA, also called two-step account authentication, is a security action to verify your identity during log in to Office 365 (including email) from a non-ECU network or VPN connection. You will be prompted to set up this security feature the first time you log in to your email account.

Office 365 Groups Microsoft groups is a collaboration service. For example, when you create a team in Microsoft 365, the users you add become a group that has its own email address, calendar, file storage, meeting tools and more. Browse groups you have created or to which you belong within Outlook. Groups can also be used in place of the traditional email distribution list. Learn more from this Microsoft support article.

Outlook email management software and mobile app Outlook is the only supported email management client for Mac, PC and mobile devices at ECU. Outlook is installed on university-owned computers and is also part of the MS Office software available through a faculty, staff and student.

Phishing email Don't be an unwitting victim of identity theft! Read the phishing email article for tips on spotting these scams. Also includes information on spear phishing and ransomware. Report phishing emails by forwarding a suspicious email to phish@ecu.edu.

Retirees Faculty and staff retirees are allowed to reactivate their ECU email account within six months of their last work day by following the steps below. The account must be used at least once a year. Accounts not reactivated within the six-month period are deleted.

  1. Go to pirateid.ecu.edu.
  2. Enter the last PirateID and the page's captcha text.
  3. Press Next.
  4. Type ECU ID (Banner number).
  5. Answer user-unique questions.
  6. Follow the rest of the prompts to reactivate your account.

URL Safe Link filter Part of the Advanced Threat Protection (ATP) set of security tools for email, messages that include links are filtered to identify links as safe or malicious. Safe links work when clicked. Malicious links are blocked.

Web browser access Also called the Outlook Web App or OWA: mymail.ecu.edu

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Article ID: 67361
Fri 10/18/19 3:12 PM
Mon 3/25/24 12:16 PM
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Related Articles (7)

Data Loss Prevention protects against accidental breach of sensitive data through email.
Faculty, staff and student information in the ECU online directory and Outlook address book is updated in the Banner Self Service system.
Work with email, even if you're not connected to the ECU network.
Answers to questions you might have concerning your ECU email and other messaging apps.
Microsoft Exchange Online Protection’s spam filter screens and quarantines suspicious email before it reaches your inbox.
Safe Links, a feature of Microsoft 365’s Advanced Threat Protection email security service, helps faculty and staff make the correct call on links sent through email.
Learn to spot and report malicious email and what to do if you become a victim.

Related Services / Offerings (1)

ECU email is available through the Microsoft 365 subscription and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.