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FAQ - Windows 11 and ECU-Managed Computers

  1. Knowledge Base
  2. Hardware - Software - Storage
  3. Windows 11 Upgrade
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket Why are we upgrading ECU-managed Windows computers to Windows 11? When will my computer be upgraded to

FAQ - Yubico Security Key for Authentication

  1. Knowledge Base
  2. Accounts - Access
  3. Account Authentication (MFA)
  4. Yubico Security Key
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket How is my YubiKey 5 security key more secure than an emailed code for MFA? Why YubiKey? How does the

FAQ - OneDrive Cloud Storage

  1. Knowledge Base
  2. Hardware - Software - Storage
  3. Storage
  4. OneDrive
Jump to a section: General | Setup | Storage | Sharing & Collaboration | Sync | Mobile | Office Online General What are the benefits to using OneDrive? 5TB of storage for ECU users; 100GB

FAQ - Microsoft Teams

  1. Knowledge Base
  2. Communication - Conferencing - Collaboration
  3. Microsoft Teams
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers Choose a category and jump to the answer. Access/Create How do I access Microsoft Teams

FAQ - Webex Troubleshooting

  1. Knowledge Base
  2. Communication - Conferencing - Collaboration
  3. Cisco Webex
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket Does Webex work if my computer is behind a firewall? How do I test my Internet connection speed? What

FAQ - Student Computers

  1. Knowledge Base
  2. Hardware - Software - Storage
  3. Computers - Printers - Mobile
  4. Student Computers
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket Computer questions frequently asked by students. Click a category to jump to answers

FAQ - Messaging

  1. Knowledge Base
  2. Communication - Conferencing - Collaboration
  3. Email & Listserv
  4. Email
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket Is the Outlook desktop app part of the Microsoft 365 Office downloads? I'm having an issue with Outlook

FAQ - Eduroam Wireless Network

  1. Knowledge Base
  2. Network - Connectivity
  3. eduroam
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket   Are there extra security risks while using eduroam? Help! I am trying to join the eduroam network

FAQ - DocuSign and Formstack

  1. Knowledge Base
  2. Business
Jump to a section: General Information | DocuSign | Formstack   General Information What are DocuSign and Formstack? DocuSign and Formstack are electronic tools designed to simplify manual

FAQ - Poll Everywhere Audience Response

  1. Knowledge Base
  2. Teaching - Learning
  3. Learning Technologies
  4. Poll Everywhere
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket Is Poll Everywhere available to everyone at ECU? Do participants need to register to participate in a

FAQ - Announce LISTSERV

  1. Knowledge Base
  2. Communication - Conferencing - Collaboration
  3. Email & Listserv
  4. Listserv Mailing List
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket How do I post a message to the list? How do I remove my email address from Announce? How do I turn off

FAQ - Pirate Print Student Printing

  1. Knowledge Base
  2. Teaching - Learning
  3. Computer Labs and Printing
Are faculty and staff allowed to print in computer labs? Are refunds given to students if there's a balance at the end of the semester? Can I submit a print job from my mobile device? Can I

FAQ - Canvas Instructors

  1. Knowledge Base
  2. Teaching - Learning
  3. Canvas & Integrated Tools
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket See these questions for instructors from instructors. Canvas Accounts Can

FAQ - Learning Tools Interoperability (LTI)

  1. Knowledge Base
  2. Teaching - Learning
  3. Canvas & Integrated Tools
Which publisher LTI tools are available in Canvas? Where can I search for LTI tools? When are new LTIs installed? What if an LTI is not approved?   Which publisher and LTI tools are

FAQ - Canvas Studio

  1. Knowledge Base
  2. Teaching - Learning
  3. Canvas & Integrated Tools
Record & Manage Media How long can I record? Can failed recordings be recovered? Can deleted media be recovered? Uploading Why did my file fail to upload? Embedding Media in