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FAQ - Windows 11 and ECU-Managed Computers
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
Why are we upgrading ECU-managed Windows computers to Windows 11?
When will my computer be upgraded to
FAQ - Yubico Security Key for Authentication
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
How is my YubiKey 5 security key more secure than an emailed code for MFA?
Why YubiKey?
How does the
FAQ - OneDrive Cloud Storage
Jump to a section: General | Setup | Storage | Sharing & Collaboration | Sync | Mobile | Office Online
General
What are the benefits to using OneDrive?
5TB of storage for ECU users; 100GB
FAQ - Microsoft Teams
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers
Choose a category and jump to the answer.
Access/Create
How do I access Microsoft Teams
FAQ - Webex Troubleshooting
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
Does Webex work if my computer is behind a firewall?
How do I test my Internet connection speed?
What
FAQ - Student Computers
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
Computer questions frequently asked by students. Click a category to jump to answers
FAQ - Messaging
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
Is the Outlook desktop app part of the Microsoft 365 Office downloads?
I'm having an issue with Outlook
FAQ - Eduroam Wireless Network
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
Are there extra security risks while using eduroam?
Help! I am trying to join the eduroam network
FAQ - DocuSign and Formstack
Jump to a section: General Information | DocuSign | Formstack
General Information
What are DocuSign and Formstack?
DocuSign and Formstack are electronic tools designed to simplify manual
FAQ - Poll Everywhere Audience Response
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
Is Poll Everywhere available to everyone at ECU?
Do participants need to register to participate in a
FAQ - Announce LISTSERV
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
How do I post a message to the list?
How do I remove my email address from Announce?
How do I turn off
FAQ - Pirate Print Student Printing
Are faculty and staff allowed to print in computer labs?
Are refunds given to students if there's a balance at the end of the semester?
Can I submit a print job from my mobile device?
Can I
FAQ - Canvas Instructors
IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket
See these questions for instructors from instructors.
Canvas Accounts
Can
FAQ - Learning Tools Interoperability (LTI)
Which publisher LTI tools are available in Canvas?
Where can I search for LTI tools?
When are new LTIs installed?
What if an LTI is not approved?
Which publisher and LTI tools are
FAQ - Canvas Studio
Record & Manage Media
How long can I record?
Can failed recordings be recovered?
Can deleted media be recovered?
Uploading
Why did my file fail to upload?
Embedding Media in