Popular Services
Overview of Cornerstone is ECU's employee training portal.
FACULTY/STAFF/STUDENTS. Licensing for Adobe Creative Cloud (all apps), Adobe Acrobat and Adobe Express Premium. No fees.
Request installation and repair for ECU-managed computers, clinic support, purchase quotes/consultations and computer surplus pickups.
Can't find the service you need? This form routes to the Pirate Techs Technology Support staff.
Emburse (formerly Chrome River) is a reimbursement system that ECU uses to electronically create, submit and approve pre-approvals, expense reports and ProCard Reconciliation.
PIRATEtime is the University’s official time, attendance and leave keeping system of record for employees who track time, as well as employees who are granted or earn leave. For PIRATEtime historical corrections and end user support, Department Super Admins should submit this request.
If you are having issues with your wireless connection, please submit this service request.
Services related to our websites, including content management systems and personal websites.
The PirateID user account and a secure password are used to access ECU resources.
ECU email is available through the Microsoft 365 subscription. Submit this form to request assistance or a department email account.
LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.
For general problems with your PirateID such as a locked account or a password reset, visit https://pirateid.ecu.edu for resolution. If the problem persists, please submit this service request.
Submit to request technical assistance from the ITCS Banner Support and Maintenance team.
Request a software license transfer or an installation, re-installation, repair of department-purchased software or your computer's operating system.
A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.
Report a problem or request connection assistance for your computer, file server, network attached storage (NAS) or Internet of Things (IoT) device.
Canvas is ECU's learning management system for delivery of educational courses.
The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives. Submit this ticket to request access to or assistance with an ecuBIC report.
Request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.
Submit this request for the following: Request, change, or deactivate a TeamDynamix user account access for ITCS staff, Non-ITCS Staff or Student Workers or if you are interested in using our TeamDynamix system to track your requests, provide technical support, asset management or project management in your respective areas.
Piratedrive is a secure network-attached storage folder available to faculty, staff and students.
Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.
Submit this request for the following: TeamDynamix-related Break/Fix Issues, Adding/Renaming/Removing a Group, Creating/Modifying Desktops/Reports, How To/Training, or Ask a Question
If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.