Popular Services

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

Adobe Creative Cloud

Adobe Creative Cloud includes a robust set of applications used for graphic design, video editing, web development, photography, along with a set of mobile applications and some optional cloud services.

LinkedIn Learning

ECU students, staff and faculty have access to LinkedIn Learning, an online library of instructional videos teaching the latest software tools and skills.

VCL Service & Support

Students remotely access software from the Virtual Computing Lab to complete class assignments.

Respondus LockDown Browser

The Respondus LockDown Browser, integrated with Blackboard, is a custom browser that locks the testing environment for students.

ECU Wireless Networks

If you are having problems with your wireless connection, please complete the service request.

*Accounts and Passwords Support

For general problems with your PirateID, such as the account being locked out or you need a password reset you can visit pirateid.ecu.edu for assistance. If you are still having problems, please submit a ticket here.

Blackboard/Canvas

A learning management system is a comprehensive learning platform used for the administration, documentation, tracking, reporting, and delivery of educational courses.

Banner Service & Support

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

*Web Services

Services related to our websites, including content management systems and personal websites.

Computer Hardware Service & Support

ITCS supports department desktop and laptop computers in the following ways: Computer Installation, Hardware Repair, Computer Support for Clinics and Consult/Quote.

Microsoft Windows for Students

All ENROLLED STUDENTS are eligible for a FREE copy of the Windows operating system. Download yours today.

PirateID Username and Passphrase

All ECU users are assigned a unique username called a PirateID. Activated through the passphrase maintenance portal, the PirateID and a secure passphrase are used to access ECU IT Systems such as email.

Software Service & Support

We can install new software purchased by your department or repair/reinstall the operating system for your computer. Software repairs can include re-installation, reimaging a system’s operating system or repair, if possible. If installing new software purchased by your department, please have the license number, installation disk (if applicable) and the purchase order available for the desktop support technician.

*Messaging Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

New Students

Learn about technology available to students at ECU, from computer labs and print kiosks located across campus and university-licensed software provided at no cost, to free training resources and publishing an academic Web site.

Virtual Private Network (VPN)

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form if you are having connectivity issues with VPN or if a department-sponsored non-employee requires VPN access.

Data and Report Request

The Data and Report Request form is a centralized ticket for faculty and staff to submit new requests for institutional data and reports.

Multi-Factor Authentication (MFA)

MFA is a security action to verify your identity during log in to the Canvas learning management system and Office 365 (including email) from a non-ECU network or logging in to ECU through the virtual private network (remoteaccess.ecu.edu | piratesvpn.ecu.edu). MFA is mandatory for students, faculty and staff.

Banner HR - EPAFs and Functional Support

Banner HR is a module of ECU's Enterprise Resource Planning (ERP) system. Use this service for assistance with Electronic Personnel Action Forms (EPAFs) and HR Internet Native Banner (INB).

Cornerstone Support

Cornerstone is ECU's employee learning management system. Users who require assistance with training, such as reviewing their transcript or scheduling events, should complete this form.

Sponsored PirateID Request

Occasionally, a user outside ECU, such as a vendor, visiting medical student or research collaborator requires a PirateID to access a particular ECU system like SharePoint, VPN, FTP, etc. Submit this form to request a PirateID for a non-ECU user. This PirateID requires renewal after six months.

AppWorx Job Request - Request, Schedule, Migrate

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

Department Email Account

Departments requiring an email account - for example, an inbox for website feedback - should submit the Departmental Email Account Request form.

Recruiter for Admissions

The Admissions Portal is designed to help personalize a student's admission experience. Once an account is created, the student can apply for admission, track admission status, receive information pertaining to specific academic interests and sign up for tours and open house events