Popular Services
Overview of Cornerstone is ECU's employee training portal.
Can't find the service you need? This form routes to the Pirate Techs Technology Support staff.
Emburse (formerly Chrome River) is a reimbursement system that ECU uses to electronically create, submit and approve pre-approvals, expense reports and ProCard Reconciliation.
Request installation and repair for ECU-managed computers, clinic support, purchase quotes/consultations and computer surplus pickups.
Services related to our websites, including content management systems and personal websites.
ECU email is available through the Microsoft 365 subscription. Submit this form to request assistance or a department email account.
For general problems with your PirateID such as a locked account or a password reset, visit https://pirateid.ecu.edu for resolution. If the problem persists, please submit this service request.
Request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.
Submit to request technical assistance from the ITCS Banner Support and Maintenance team.
A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.
Request a software license transfer or an installation, re-installation, repair of department-purchased software or your computer's operating system.
The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives. Submit this ticket to request access to or assistance with an ecuBIC report.
AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.
ECU’s technology purchase process ensures that procurement of all IT equipment, software, Internet of Things devices and services (including cloud services) follows a process of request, guidance, review, then approval.
The PirateID user account and a secure password are used to access ECU resources.
Account authentication, or MFA, is ECU's required security action to verify your identity during log in to ECU resources.
Submit this request for the following: Request, change, or deactivate a TeamDynamix user account access for ITCS staff, Non-ITCS Staff or Student Workers or if you are interested in using our TeamDynamix system to track your requests, provide technical support or project management in your respective areas.
Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.
Licensing for Adobe Creative Cloud suite of graphic design, video, photography and web development applications plus Adobe Acrobat Pro information.
Submit this request to the HR Information Systems (HRIS) team for functional assistance with Electronic Personnel Action Forms (EPAFs), Banner HR and Employee Self-Service.
Request a new voicemail account for a new user, report voicemail issues or request help with resetting a voicemail PIN.
If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.
Request a consultation if you are purchasing a technology product or need help determining a technical solution or navigating an upgrade.
Explanation of the process to request a Banner ID for an unpaid affiliate.