Popular Services

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

Microsoft Windows OS for Students

All enrolled students are eligible for a FREE Windows 10 operating system download.

*Accounts and Passwords Support

For general problems with your PirateID such as a locked account or a passphrase reset, visit https://pirateid.ecu.edu for resolution. If the problem persists, please submit this service request.

General Support

Can't find the service you need? This form routes to the Pirate Techs Technology Support Center.

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

Qualtrics Support

Qualtrics is a browser-based survey software licensed by ECU.

ECU Email Support

ECU email is available through Microsoft Office 365 and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

Adobe Products Licensing

Adobe Creative Cloud graphic design, video, photography and web development suite and Acrobat Pro PDF creation and editing solution available any time during the year.

Banner HR - EPAFs and Functional Support

Banner HR is a module of ECU's Enterprise Resource Planning (ERP) system. Use this service for assistance with Electronic Personnel Action Forms (EPAFs) and HR Internet Native Banner (INB).

Department Computer Support

Submit this request for assistance with department desktop and laptop installation, repair, clinic support and purchase quotes.

Piratedrive Storage Support & Space Request

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

*Web Services

Services related to our websites, including content management systems and personal websites.

Virtual Private Network (VPN) Support

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

VCL Service & Support

Students remotely access software through the Virtual Computing Lab to complete class assignments.

ECU Wireless Networks Favorite Service

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Technology Security Assessment

Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.

Microsoft Software Install

Submit for installation of department-purchased Microsoft Project or Visio software as well as Microsoft Visual Studio.

Employee Account Access Termination

Supervisors are required to submit this request for a separating employee before the exit date to ensure that the employee's user access to core IT resources is revoked in a timely manner.

PirateID Username and Passphrase

All ECU users are assigned a unique username called a PirateID. Activated through the passphrase maintenance portal, the PirateID and a secure passphrase are used to access ECU IT Systems such as email.

Telephone Service & Support

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

LinkedIn Learning

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

Recruiter for Admissions

The Admissions Portal is designed to help personalize a student's admission experience. Once an account is created, the student can apply for admission, track admission status, receive information pertaining to specific academic interests and sign up for tours and open house events

AppWorx Job Request - Request, Schedule, Migrate

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

Microsoft Office Install (Non-Employee)

Request Microsoft Office for a NON-EMPLOYEE user working on campus using an ECU-managed computer.

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