Popular Services

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

New Students

Learn about technology available to students at ECU, from computer labs and print kiosks located across campus and university-licensed software provided at no cost, to free training resources and publishing an academic Web site.

Microsoft Windows for Students

All ENROLLED STUDENTS are eligible for a FREE copy of the Windows operating system. Download yours today.

Banner Service & Support

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

General Support

Can't find the service you need? This form routes to the IT Help Desk.

Adobe Creative Cloud

Adobe Creative Cloud includes a robust set of applications used for graphic design, video editing, web development, photography, along with a set of mobile applications and some optional cloud services.

*Accounts and Passwords Support

For general problems with your PirateID, such as the account being locked out or you need a password reset you can visit pirateid.ecu.edu for assistance. If you are still having problems, please submit a ticket here.

ECU Email Service & Support

ECU email is available through Microsoft Office 365 and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

Virtual Private Network (VPN) Support

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

VCL Service & Support

Students remotely access software from the Virtual Computing Lab to complete class assignments.

*Web Services

Services related to our websites, including content management systems and personal websites.

Technology Security Assessment

A Technology Security Assessment is required when the hardware and/or software you wish to purchase or already have purchased will interact with sensitive information.

Microsoft Windows for Staff

Work at home? Upgrade your Windows operating system for your personal computer.

Department Computer Support

Submit this request for assistance with department desktop and laptop installation, repair, clinic support and purchase quotes.

Microsoft Software Installation

If your department has purchased a license for Microsoft Project or Microsoft Visio software, submit this form to request installation assistance. You may also request installation of Microsoft Visual Studio.

DocuSign Electronic Signature Service

DocuSign is an electronic signature service that allows you to securely sign and initial an electronic document instead of a paper copy. You can also send electronic documents for signature—to one person or many people—and easily see the status of the documents you send.

Clinical/Proctoring Recording Service & Support

Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.

LinkedIn Learning

LinkedIn Learning is an online educational platform offering video courses taught by experts in software, creative, and business skills.

Adobe Acrobat Pro

Create, convert and edit PDF files and create online forms that can be signed.

Software Service & Support

We can install new software purchased by your department or repair/reinstall the operating system for your computer. Software repairs can include re-installation, reimaging a system’s operating system or repair, if possible. If installing new software purchased by your department, please have the license number, installation disk (if applicable) and the purchase order available for the desktop support technician.

AppWorx Job Request - Request, Schedule, Migrate

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

Blackboard/Canvas

A learning management system is a comprehensive learning platform used for the administration, documentation, tracking, reporting, and delivery of educational courses.

Report and ecuBIC Access and Support

The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives.

Submit this request if you need access to or assistance with an ecuBIC report.

Telephone Service & Support

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

Cornerstone Support

Cornerstone is ECU's employee learning management system. Users who require assistance with training, such as reviewing their transcript or scheduling events, should complete this form.