Popular Services

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

VCL Service & Support

Students remotely access software through the Virtual Computing Lab to complete class assignments.

Microsoft Software Installation

If your department has purchased a license for Microsoft Project or Microsoft Visio software, submit this form to request installation assistance. You may also request installation of Microsoft Visual Studio.

Microsoft Windows for Students

All ENROLLED STUDENTS are eligible for a FREE copy of the Windows operating system. Download yours today.

Adobe Creative Cloud

Adobe Creative Cloud includes a robust set of applications used for graphic design, video editing, web development, photography, along with a set of mobile applications and some optional cloud services.

LinkedIn Learning

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

*Accounts and Passwords Support

For general problems with your PirateID, such as the account being locked out or you need a password reset you can visit pirateid.ecu.edu for assistance. If you are still having problems, please submit a ticket here.

Virtual Private Network (VPN) Support

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

Respondus LockDown Browser

The Respondus LockDown Browser, integrated with Canvas, is a custom browser that locks the testing environment for students.

Adobe Acrobat Pro

Create, convert and edit PDF files and create online forms that can be signed.

Banner Service & Support

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

ECU Email Service & Support

ECU email is available through Microsoft Office 365 and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

*Web Services

Services related to our websites, including content management systems and personal websites.

General Support

Can't find the service you need? This form routes to the IT Help Desk.

Software Service & Support

We can install new software purchased by your department or repair/reinstall the operating system for your computer. Software repairs can include re-installation, reimaging a system’s operating system or repair, if possible. If installing new software purchased by your department, please have the license number, installation disk (if applicable) and the purchase order available for the desktop support technician.

ECU Wireless Networks Favorite Service

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Piratedrive Storage Support & Space Request

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

Project Request

A project is a temporary planned undertaking with a definitive beginning and end which follows guidelines and creates a unique product, service or result based upon specific, agreed upon outcomes.

Projects go through a review process governed by Information Technology and Computing Services (ITCS). The process involves an assessment of the feasibility, risk and complexity of the requested project. Requests are then categorized to ensure that complex, enterprise-level IT projects are planned, organized, documented, managed and completed in a timely manner while providing superior service to the university.

Department Computer Support

Submit this request for assistance with department desktop and laptop installation, repair, clinic support and purchase quotes.

Webex Conferencing

Webex is used for administrative, academic and instructional online communication and is available for both Windows and Mac.

Telephone Service & Support

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

*Hardware & Printer Support

If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.

PirateID Username and Passphrase

All ECU users are assigned a unique username called a PirateID. Activated through the passphrase maintenance portal, the PirateID and a secure passphrase are used to access ECU IT Systems such as email.

Report and ecuBIC Access and Support

The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives.

Submit this request if you need access to or assistance with an ecuBIC report.

DocuSign Electronic Signature Service

DocuSign is an electronic signature service that allows you to securely sign and initial an electronic document instead of a paper copy. You can also send electronic documents for signature—to one person or many people—and easily see the status of the documents you send.