Popular Services

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

General Support

Can't find the service you need? This form routes to the Pirate Techs Technology Support Center.

LinkedIn Learning

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

Banner Service & Support

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

*Accounts and Passwords Support

For general problems with your PirateID such as a locked account or a passphrase reset, visit https://pirateid.ecu.edu for resolution. If the problem persists, please submit this service request.

ECU Email Support

ECU email is available through the Microsoft 365 subscription and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

Virtual Private Network (VPN) Support

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

Computer Support

Request installation and repair assistance for ECU-managed computers, clinic support and purchase quotes.

Banner HR - EPAFs and Functional Support

Banner HR is a module of ECU's Enterprise Resource Planning (ERP) system. Use this service for assistance with Electronic Personnel Action Forms (EPAFs) and HR Internet Native Banner (INB).

*Web Services

Services related to our websites, including content management systems and personal websites.

VCL Support

Students remotely access software through the Virtual Computing Lab (VCL) to complete class assignments.

Adobe Products Licensing

Adobe Creative Cloud graphic design, video, photography and web development suite and Acrobat Pro PDF creation and editing solution available any time during the year.

TeamDynamix User Account Access/Change

Submit this request for the following: Request, change, or deactivate a TeamDynamix user account access for ITCS staff, Non-ITCS Staff or Student Workers or if you are interested in using our TeamDynamix system to track your requests, provide technical support or project management in your respective areas.

ECU Wireless Networks

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Qualtrics Support

Qualtrics is a browser-based survey software licensed by ECU.

Software Support

Request installation, re-installation or repair of department-purchased software or your computer's operating system.

Chrome River Service Request

Chrome River is a reimbursement system that ECU uses to electronically create, submit and approve pre-approvals, expense reports and ProCard Reconciliation.

Telephone Service & Support

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

Statistical Software Downloads

Statistical software available through the ECU Download Center. Includes Amos, JMP, Mathematica, MATLab, Minitab, NVivo and SPSS.

Canvas LMS

Canvas is ECU's learning management system for delivery of educational courses.

EHR Modify User Access

Submit to request HealthSpan (EPIC electronic health record) system access to modify existing access or to delete a user's access.

Webex Conferencing Support

Webex is used for administrative, academic and instructional online communication and conferencing.

AppWorx Job Request - Request, Schedule, Migrate

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

Voicemail Service & Support

Submit this service ticket to request a new voicemail account for a new user, to report voicemail issues or to request help with resetting a voicemail PIN.

Piratedrive Storage Support & Space Request

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.