Popular Services

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

General Support

Can't find the service you need? This form routes to the Pirate Techs Technology Support Center.

VCL Support

Students remotely access software through the Virtual Computing Lab (VCL) to complete class assignments.

Computer Support

Request installation and repair assistance for ECU-managed computers, clinic support and purchase quotes.

LinkedIn Learning

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

Software Support

Request installation, re-installation or repair of department-purchased software or your computer's operating system.

ECU Wireless Networks Favorite Service

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Virtual Private Network (VPN) Support

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

Adobe Products Licensing

Adobe Creative Cloud graphic design, video, photography and web development suite and Acrobat Pro PDF creation and editing solution available any time during the year.

Statistical Software Downloads

Statistical software available through the ECU Download Center. Includes Amos, JMP, Mathematica, MATLab, Minitab, NVivo and SPSS.

*Accounts and Passwords Support

For general problems with your PirateID such as a locked account or a passphrase reset, visit https://pirateid.ecu.edu for resolution. If the problem persists, please submit this service request.

Banner HR - EPAFs and Functional Support

Banner HR is a module of ECU's Enterprise Resource Planning (ERP) system. Use this service for assistance with Electronic Personnel Action Forms (EPAFs) and HR Internet Native Banner (INB).

Banner Service & Support

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

Telephone Service & Support

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

Qualtrics Support

Qualtrics is a browser-based survey software licensed by ECU.

ECU Email Support

ECU email is available through the Microsoft 365 subscription and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

Chrome River Service Request

Chrome River is a reimbursement system that ECU uses to electronically create, submit and approve pre-approvals, expense reports and ProCard Reconciliation.

Piratedrive Storage Support & Space Request

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

TeamDynamix User Account Access/Change

Submit this request for the following: Request, change, or deactivate a TeamDynamix user account access for ITCS staff, Non-ITCS Staff or Student Workers or if you are interested in using our TeamDynamix system to track your requests, provide technical support or project management in your respective areas.

*Web Services

Services related to our websites, including content management systems and personal websites.

SAS

SAS (Statistical Analysis System) is a software suite developed by SAS Institute for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.

Microsoft Windows OS for Students

All enrolled students are eligible for a FREE Windows 10 operating system download.

Student Printing Support

ECU's print management program allows students to print, copy and scan classwork. Submit this request to report a print kiosk issue or to request a print job refund.

AppWorx Job Request - Request, Schedule, Migrate

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

ECU Wired Network

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.