My Recently Visited Services

A project is a temporary planned undertaking with a definitive beginning and end. Submit this 3-part form to request an IT project.

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

This system allows students to run a degree audit and to also see how degree requirements change if they switch their program of study. Send this request to report a non-functioning process or production issue, general feedback or non-production issue, or to request a new system or new request for service.

The Audiovisual team provides technical support and hands-on training for the AV equipment.

Geographic Information System software, includes ArcGIS Desktop, ArcInfo, ArcReader, and others. Create data, update, query, mapping, analysis and displaying system.

Request for one time data need either once a year or one time only.

All enrolled students are eligible for a FREE Windows 10 operating system download.

DocuSign is an electronic signature service that allows you to securely sign and initial an electronic document instead of a paper copy. You can also send electronic documents for signature—to one person or many people—and easily see the status of the documents you send.

Submit this request for development and test code migration, database object creation and maintenance, data refreshes, user account creation (non-Banner) and any other database-related service.

Submit this request to report Database issues/outages in production, test, training and development environments.

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.


If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.

Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.

Cisco Finesse is ECU’s call center software for clinics, help desks and other customer service offices.

ODS is the university’s data warehouse and is used for reporting against many enterprise systems (i.e., Banner, OneCard, DegreeWorks, SciQuest, Blackboard, Sedona, and RAMSeS).

Submit this request to add new ETLs, data or enhancement to the existing database or if you need assistance in using the ODS database.

The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives.

Submit this request if you need access to or assistance with an ecuBIC report.

Submit this request for approval to collect, store, use or disclose Social Security Numbers or other Personally Identifiable Information (PII) subject to the North Carolina State Privacy and/or Identity Theft Protection Act(s).

Submit to request HealthSpan (EPIC electronic health record) system access to modify existing access or to delete a user's access.

MFA is a security action to verify your identity during log in to the Canvas learning management system and Office 365 (including email) from a non-ECU network or logging in to ECU through the virtual private network (remoteaccess.ecu.edu | piratesvpn.ecu.edu). MFA is mandatory for students, faculty and staff.

If you store sensitive information on your workstation, laptop, flash drive or mobile device, these files should be encrypted to protect them from unauthorized access or theft. Submit a request to have encryption enabled on your Android, iOS or Windows tablet, Linux, Mac or Windows desktop/laptop, Thin Client or USB hard drive or USB flash drive.

The ECU fax server allows staff, faculty and departments to easily and securely send and receive documents directly from desktop and email.

Mediasite is the university’s enterprise video strategy.

Campus departments who are interested in purchasing/renewing any software, hardware or services which involvement the processing or payment cards, contracting with a vendor to provide services which include the processing of payment cards, or would like to implement/alter business operations which involve the processing of payment cards should complete this form. The PCI Compliance Committee review requests at their monthly meeting. Do NOT make any changes or sign any contracts until PCI approval has been granted.

System Coordination request. For DHS Admin & Finance – Systems Support Use ONLY