Request support for eCommerce related activities: U-Store requests, POS terminals, PCI system reviews, user access/password resets for TouchNet, ClientLine, Payeezy and Clover. Also includes PCI-related activities like PCI system reviews and any request directly related to devices in scope for PCI (credit card data) or the PCI firewall. This includes but is not limited to, any changes needed for a PCI workstation, any PCI firewall changes, and the addition, removal or relocation of PCI workstations, printers or POS Terminals. **NEVER enter any credit card information into a your request.**

Services (8)

Add Products to Existing U-Store

Campus departments which already utilize a TouchNet Marketplace U-Store can complete this form to obtain approval for new products, FOAPs be added to their existing U-Store and/or to have existing FOAPs updated.

Cellular POS Terminal Rental

Campus departments with a limited/short-term need to collect in-person payments may benefit from our Cellular POS Rental program. To initiate the rental request, complete this form.

eCommerce Account Support

Users who currently have an account but need to have this password reset or their account unlocked for any of the following systems should complete this form: TouchNet, Clientline, AMEX, Payeezy and Clover.

New U-Store Request

TouchNet Marketplace offers “U-Stores” which is an online storefront that allows campus departments to collect payments online for various purposes such as event registrations, accounts receivable, sale of goods/services, etc. Campus departments who would like to request a U-Store should complete this form.

New, Update or Remove User Request

Users who need to obtain or alter their access, and/or supervisors who need to have access removed for an employee for any of the following systems should complete this form: Clientline, AMEX, Payeezy and Clover.

PCI Review Request (New System/Process)

Campus departments who are interested in purchasing/renewing any software, hardware or services which involvement the processing or payment cards, contracting with a vendor to provide services which include the processing of payment cards, or would like to implement/alter business operations which involve the processing of payment cards should complete this form. The PCI Compliance Committee review requests at their monthly meeting. Do NOT make any changes or sign any contracts until PCI approval has been granted.

PCI Support

This category of requests is directly related to devices in scope for PCI (process credit card information) or the PCI firewall. This includes, but is not limited to, any changes needed for a PCI workstation, adding/removing/relocating workstations/printers, PCI firewall changes, etc.

NEVER enter credit card information into your request.

Point of Sale Terminal Order or Destruction/Deactivation

Campus departments with a consistent need to accept in-person payment may benefit from a POS Terminal, which is a stationary device connected to the internet to process payments. Campus departments who would like to order a POS terminal for an existing merchant account or who need to have an existing POS terminal disposed should complete this form.