Services A-Z (256)

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25Live

25Live is ECU's web-based reservation request and event scheduling solution. All ECU staff, faculty, and registered student organizations can use the 25Live system to reserve space on campus. Users must complete the 25Live Requestor Training in order to have access to 25Live.

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*Accounts and Passwords Support

For general problems with your PirateID, such as the account being locked out or you need a password reset you can visit pirateid.ecu.edu for assistance. If you are still having problems, please submit a ticket here.

*Business Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

*Clinical Support

If you cannot find the service you need within these categories, click the "Submit a Ticket" button to submit a technology support ticket to the ITCS Service Center.

*Educational Technologies Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

*Governance & Compliance Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

*Hardware & Printer Support

If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.

*Multimedia & Video Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

*Network & Wireless Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

*Research Computing Support

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

*Training Support

If you cannot find the service you need within the Service Catalog, click Request Support to submit a technology support ticket to the ITCS Service Center.

*Web Services

Services related to our websites, including content management systems and personal websites.

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Accounts Payable

Systems Coordination request.

Add Products to Existing U-Store

Campus departments which already utilize a TouchNet Marketplace U-Store can complete this form to obtain approval for new products, FOAPs be added to their existing U-Store and/or to have existing FOAPs updated.

Ad-Hoc Report

Request for one time data need either once a year or one time only.

Admissions Support Request

ECU applicants who require assistance with their Admissions Portal account submit this form.

Adobe Products Licensing

Adobe Creative Cloud graphic design, video, photography and web development suite and Acrobat Pro PDF creation and editing solution available any time during the year.

Alumni

Your ECU student email migrates to the alumni domain and OneDrive is still active after graduation.

Amos

Amos is a special purpose statistical add-on software package that estimates structural equation models (SEM) for manifest and latent variables. Its point-and-click interface makes it easy to learn and use, but a fairly high level of statistical sophistication is required to take advantage of all features.

AppReview User Account Request

Submit this request if you are a program director, faculty or staff who requires a user account for AppReview. Choose all applicable programs and submit one request for each user.

AppReview User Account Request

The AppReview User Account Request is to be submitted by Program Directors, Faculty or Staff who need a user account created in AppReview. Please submit one request for each user.  If the user will be reviewing or need access to applications in more than one program, please choose all applicable programs.

AppWorx Access Request

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this service to request an AppWorx account.

AppWorx Job Request - Request, Schedule, Migrate

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

ArcGIS Mapping Software

Geographic Information System software, includes ArcGIS Desktop, ArcInfo, ArcReader, and others. Create data, update, query, mapping, analysis and displaying system.

AssetWorks

AssetWorks AiM is a work management system and database of ECU’s physical space and employee location inventory. This service is only for support personnel to submit service requests for AiM, AIMIQ and related processes.

Audiovisual Consultation

Departments considering an audiovisual equipment update should submit this form.

Audiovisual Service & Support

The Audiovisual team provides technical support and hands-on training for the AV equipment.

AutoCAD

AutoCAD is a computer-aided design (CAD) software for creating 2D and 3D design and drafting projects.

Axium

Axium is the electronic dental record for School of Dental Medicine patients. This tool is used for appointment registration, billing, dental records and other patient tracking. If you need assistance with this tool, you can enter a ticket here and it will be routed to the Dental School of Medicine technical support staff. Do not include personal medical information such as HIPAA or PHI.

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Banner HR - EPAFs and Functional Support

Banner HR is a module of ECU's Enterprise Resource Planning (ERP) system. Use this service for assistance with Electronic Personnel Action Forms (EPAFs) and HR Internet Native Banner (INB).

Banner Service & Support

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

Before You Dig - Locate Fiber Optic Cabling Infrastructure

Network Services provides the infrastructure locate service to identify infrastructure fiber optic cabling buried underground at ECU. Before you dig, request an infrastructure locate to prevent unintended and unexpected network outages.

Benefits

Systems Coordination request.

blog.ecu.edu

blog.ecu.edu is our instructional, WordPress environment. Faculty and students can use blog.ecu.edu to create sites for courses and coursework.

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Camera/Alarm

Request Security Camera and Alarm support and consults from the ECU Police Technical Staff.

Non Emergency ONLY.

Canvas External User Account

An external account can be requested for non-ECU users needing access to participate in a Canvas course.

Canvas LMS

Canvas is ECU's learning management system for delivery of educational courses.

Cellular POS Terminal Rental

Campus departments with a limited/short-term need to collect in-person payments may benefit from our Cellular POS Rental program. To initiate the rental request, complete this form.

Cellular Service and Pager Support

Learn about cellular and pager service plans for ECU users and access a request form for service.

CEU PROGRAM APPROVAL

Chrome River Service Request

Chrome River is a reimbursement system that ECU uses to electronically create, submit and approve pre-approvals, expense reports and ProCard Reconciliation.

Cisco Finesse Call Center

Cisco Finesse is ECU’s call center software for clinics, help desks and other customer service offices.

Cisco Jabber Account

Jabber is software used to make phone and conference calls through a Windows or Mac computer or cell phone. Users working off campus configure Jabber to use their office telephone for seamless teleworking.

Clickers (Turning Technologies)

Clickers provide an option for student engagement and active learning.

Clinical/Proctoring Recording Service & Support

Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.

College of Engineering & Technology Tech Support

Request service from CET Technical Services team

CommonSpot CMS

Submit this service request for help with your CommonSpot website. ECU is now transitioning all official websites to WordPress.

Computer Labs Service & Support

Submit this request to report a lab issue or to request a software/equipment consultation for a computer lab.

Conference Now Account

Conference Now is an audio-only conferencing option available through dial-in. Submit this ticket to request your account be enabled.

Consultation

This form is to be used by those seeking assistance with potential research. Please complete this form to request a consultation with the CoE: Office of Research.

Consultation Services

Our office provides consultation services and data assistance. These can be formal or informal and will be suited to your needs.

Cornerstone Course Packaging

Cornerstone is ECU's training management system for faculty and staff. After approval through Human Resources, online learning courses and assigned training are packaged into a specific format and uploaded by a Cornerstone administrator.

Cornerstone Employee Training Portal

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

Cornerstone Security

Cornerstone is ECU's employee learning management system. Users who require assistance with their account, such as security access and permissions, should complete this form.

Cornerstone Support

Cornerstone is ECU's employee learning management system. Users who require assistance with training, such as reviewing their transcript or scheduling events, should complete this form.

COVID-19 Related Conference Support

Submit this request if you are having video or audio issues with Webex or Teams during Covid-19 support. Also submit this ticket if your department wishes to move from Zoom to Webex or Teams.

CrashPlan Backup Support & Installation

Licensed by ECU, this backup application is available to departments for an annual per person license fee.

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Data Analytics Request

The Data Request form is a ticket for faculty and staff to submit new requests for research data.

Data and Report Request

The Data and Report Request form is a centralized ticket for faculty and staff to submit new requests for institutional data and reports.

Data Center Hardware Install

Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.

Data Center Hardware Removal

Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.

Database Problem Support

Submit this request to report Database issues/outages in production, test, training and development environments.

Database Service Request

Submit this request for development and test code migration, database object creation and maintenance, data refreshes, user account creation (non-Banner) and any other database-related service.

DatAdvantage Security Reporting

DatAdvantage tracks permissions and data changes on department Piratedrive folders and emails a report to owners.

Degree Works

This system allows students to run a degree audit and to also see how degree requirements change if they switch their program of study. Send this request to report a non-functioning process or production issue, general feedback or non-production issue, or to request a new system or new request for service.

Department Computer Support

Submit this request for assistance with department desktop and laptop installation, repair, clinic support and purchase quotes.

Desktop Security (Malware or Virus Issues)

If your ECU-purchased computer is showing signs of malware or a virus, submit the form to request a consult.

Device Encryption for Sensitive Information

If you store sensitive information on your workstation, laptop, flash drive or mobile device, these files should be encrypted to protect them from unauthorized access or theft. Submit a request to have encryption enabled on your Android, iOS or Windows tablet, Linux, Mac or Windows desktop/laptop, Thin Client or USB hard drive or USB flash drive.

Digital Badge Creation

Faculty and staff submit this request to have a new classroom engagement or co-curricular engagement badge designed for a class, training or other activity. A brief training on issuing badges is also required.

Digital Conversion

Educational material in older formats like Betacam, DVCAM, DVCPRO, DVD, VHS or SVHS formats can be converted. Multimedia Technology Services follows federal and university copyright laws and policies.

Digital Signage

ECU’s digital signage system manages marketing, emergency and departmental multimedia content across over 150 TV screens across the Main and Health Sciences campuses.

Division of Health Sciences

System Coordination request. For DHS Admin & Finance – Systems Support Use ONLY

DocuSign Electronic Signature Service

DocuSign is an electronic signature service that allows you to securely sign and initial an electronic document instead of a paper copy. You can also send electronic documents for signature—to one person or many people—and easily see the status of the documents you send.

Domain Name Service (DNS) Change

Abbreviated DNS, the Domain Name System assigns user-friendly names to the devices within the domain/s of a TCP/IP network. System and application administrators within your department may request to change the IP address associated with their associated ECU domain name.

Domain Name Service (DNS) Request

Abbreviated DNS, the Domain Name System assigns user-friendly names to the devices within the domain/s of a TCP/IP network. System and application administrators within your department may request to change the IP address associated with their associated ECU domain name.

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eCommerce Account Support

Users who currently have an account but need to have this password reset or their account unlocked for any of the following systems should complete this form: TouchNet, Clientline, AMEX, Payeezy and Clover.

ECU Calendar

ECU is excited about this university-wide calendar. We want you to know and understand all of the features.

ECU Email Service & Support

ECU email is available through Microsoft Office 365 and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

ECU Mobile App

Stay connected to East Carolina University from on or off campus using the ECU mobile app available as a free download from iTunes and Android Market on Google Play.

ECU Wired Network

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.

ECU Wireless Networks

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Editorial

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

Educational Event Recording

Multimedia Technology Services can record your educational event using Mediasite video capture technology and then provide a link to be distributed to your audience. The video capture service includes the recording of lectures, conferences, presentation or events.​

EHR Ambulatory Support

Please submit this form if you require assistance with the HealthSpan ambulatory system. Your request will be reviewed by Desktop Support Services first to rule out any local technical issues.

EHR Modify User Access

Submit to request HealthSpan (EPIC electronic health record) system access to modify existing access or to delete a user's access.

EHR New User Access

Submit to request HealthSpan (EPIC electronic health record) system access for new users.

EHR Provider Time-Out / Clinic Change Request

Please submit this request for any provider clinic schedule modifications or closures.

EHR Report Request

HealthSpan Report requests must have prior IRB approval before a report is distributed. Refer to the ECU HIPAA Privacy Policy for details.

EHR Rev Cycle Support

Submit this form for help with the HealthSpan (EPIC electronic health record) system or to request an investigation, modification of an application or system, a new application or system or software deployment.

Employee Account Access Termination

Supervisors are required to submit this request for a separating employee before the exit date to ensure that the employee's user access to core IT resources is revoked in a timely manner.

Employee Account Access Transfer

When an employee transfers to another area of the university, with the exception of the PirateID, all current account access is removed prior to the transfer. Submit the request here prior to the employee's last work day to remove account access to systems associated with the current position.

Employee Information Security Awareness

The Information Security Office manages the ECU Employee Awareness Program for information security.

Employee Job

Systems Coordination request.

Enterprise Data Management Support Services

Enterprise Data Management Support Services (EDMSS) collaborates with the campus community to assist in the management of ECU's data and information. This team develops Data Modeling, Metadata Management, and Data Quality solutions.

ePrint

ePrint is a web-based repository that allows end users to securely view Banner reports. Security permissions for access required.

Submit this service request for new reports, report deletions or modifications, login issues or questions.

eTRACS Service and Support

Please provide feedback related to the functionality of eTRACS – especially if find errors or inconsistencies. If you have suggestions about improving the system or adjusting it, we’d appreciate knowing about that as well.

Evisions

In conjunction with Banner, ECU utilizes Evisions' IntelleCheck as our check writing software and FormFusion as the template for printing special forms such as W2s, 1099s, transcripts, grade reports and blanket order forms. Security permissions for access required. Submit this form to report FormFusion email, PDF or printing issues, Intellicheck printing issues, login problems or questions.

Export Controls Review

ECU faculty and staff who plan international travel on behalf of ECU should submit this form. Responses to the questionnaire determine whether additional approval, licensing or other coordination prior to departure is necessary for export control purposes.

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Faculty180 and Scholars@ECU

Faculty180 is the university’s faculty activity reporting system and allows faculty to enter information about their teaching and other primary duties, scholarship and creative activities and service. Information from Faculty180 is used to create public profile pages on Scholars@ECU, which include publications, grants, and other selected activities.

Fax Service Account & Support

The ECU fax server allows staff, faculty and departments to easily and securely send and receive documents directly from desktop and email.

FERPA Data Permission

Submit this request if you are seeking approval to host (store) FERPA data. A representative from the Office of the Registrar will contact you to discuss. If you are purchasing new software to host FERPA data, please submit the Technology Security Assessment form. FERPA Data Permission is included in that process.

File Sharing

ECU blocks all file-sharing traffic on the university’s network. The term “file sharing” is described as the act of distributing or making available digitally stored material (e.g., music, movies, documents, photos, games, etc.) to other users on the Internet. If you need to use software such as BitTorrent, uTorrent, or Vuze for legitimate business or academic purposes, you will need to submit a file-sharing exception request form through the IT Help Desk.

Firewall Change Request

Your department may submit a Firewall Change request to update the access for department resources that require firewall managed services.

Fixed Assets

Systems Coordination request.

Formstack Online Form Builder

Formstack is a replacement for your paper forms. Easily transition to electronic forms and build in smart workflows, approvals, and routing. No special programming skills are required – everything is web based and security is managed for each user individually. Users are empowered to create their own forms within Formstack while receiving support from ITCS in getting started and answering questions.

FUPLOAD Data Processing

FUPLOAD processing for Banner Transactions.

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GDPR Data Subject Rights Request - Non-ECU

Under the GDPR, individuals can request organizations to exercise rights around the use and collection of personal data and only applies to personal information captured or processed while a Data Subject is physically residing in the European Economic Area (EEA). For non-ECU requests only.

General Ledger

Systems Coordination request.

General Support

Can't find the service you need? This form routes to the IT Help Desk.

go.ecu.edu URL Shortener

Available to all faculty and staff, "go.ecu.edu" is ECU's internal URL shortening service that allows customization of long URLs to a more user-friendly, easily-recognizable format for print, web or social media purposes.

Graphic Design

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

For design needs pertaining to items that will need to be printed either in-house or by a University approved vendor: Examples include: posters, postcards, flyers, brochures, booklets, mailers, TEC and magazine ads, sandwich boards, retractable displays, T-shirt designs and other give-away items.

Greenphire Exceptions Database

For one-time incentive payments of $25 or less to an individual in a calendar year, or participant payments for which the research protocol, costs, or technical issues preclude the use of Greenphire debit cards, you must enter your information into this Greenphire Exceptions Request site.

Greenphire Service Request

Greenphire is a system to track and pay research study participants.

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High Performance Computing (HPC)

Administered by ITCS and managed by the Departments of Chemistry and Biology, the high performance computing (HPC) lab offers ECU researchers with high-end computational power to apply to complex computing tasks.

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Identity Theft Protection Committee: PII Use Request

Submit this request for approval to collect, store, use or disclose Social Security Numbers or other Personally Identifiable Information (PII) subject to the North Carolina State Privacy and/or Identity Theft Protection Act(s).

Information Risk Management Assistance

The Information Security Office assists university management and functional areas with the identification, assessment and management of risks to University information. If you need assistance in this area, please submit a ticket and we will contact you.

Information Security Management Assistance

The Information Security Office advises departmental directors and administrators on managing the security of University information in the care of their respective departments.

Information Security Standards and Best Practices

The Information Security Office maintains the ECU Information Security Standards, which define the responsibilities of all employees for protecting university information. We also publish the ECU Information Security Best Practices as guidance to help our employees fulfill their responsibility to protect the information in their care.

Innovation Portal Service Request

Innovation Portal service request form for inventions, innovations and ventures.

Inventory

Systems Coordination request.

Investigate Data Concerns

Troubleshoot data concerns and research data processes or ideas.

IT Accessibility Consultation

ECU is committed to providing accessible technology and educational resources. Request an IT Accessibility Consultation to learn how to develop accessible content, including: instructional materials, Microsoft Office files, web pages, and announcements.

IT Accessibility Training

Learn more about IT accessibility and how to apply the standards through these training courses.

IT Project Request

A project is a temporary planned undertaking with a definitive beginning and end. Submit this 3-part form to request an IT project.

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JMP

JMP desktop statistical software uses a structured, problem-centered approach to analyze data on Windows, Mac and Linux. The interface automatically displays graphs from stats so that users can discover data patterns more easily.

Joyner Library Technical Support

Request technical support from the Joyner Library technical support team.

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Lab PPE Cleaning Supplies

Submit this request to report that you are running low on sanitizing wipes or hand sanitizer in a Student Computer Lab.

LCD Design Service

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

When requesting a designer to create an LCD image for please provide the title, date, time and location of the event, a short blurb of any necessary information and a URL or phone number to direct views for additional details. Since the images are scheduled to run for 10 seconds, and viewers are most likely walking by, we ask that you limit the amount of text that’s included on the image.

LCD Graphics Provided

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

If you’d like to submit your own image to be displayed on the LCD screens, the dimension and format requirements are 797px wide by 496px tall. If possible, please create images at 300dpi so they will look crisp on the screens and save the file as a JPG or PNG. If the image does not meet university graphic standards we will request that edits are made, or we will offer to redesign it for you.

Learning Platform Admin Access

Department distributed IT and other university staff submit this form to request administrator access to one or more learning platforms.

Library Website and Web Application Support

The Joyner, Music, and Laupus Library websites provide access to a wide variety of scholarly databases, journals, and librarians to assist you in your research. Submit this request to let us know if you encounter a problem using our sites.

LinkedIn Learning

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

LISTSERV Software

A listserv is software used to manage an email discussion group. Submit this form to request a new listserv for a class or group. Faculty and staff may also join the ECU Announce listserv.

LTI Installation Request

Learning Tools Interoperability (LTI) is an integration standard for developing third-party tools to allow integration into learning management systems. Submit this request to begin the approval and installation process.

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Materials Management

Systems Coordination request.

Mathematica

Computational software used in scientific, engineering and mathematical fields and other areas of technical computing.

MATLab

MATLab allows engineers and data scientists to work with large amounts of data in a variety of formats such as sensor, image, video, telemetry, databases and more.

McGraw Hill Connect

McGraw-Hill Connect is a digital teaching and learning environment that saves students and instructors time while improving performance over a variety of critical outcomes.

Mediasite Enterprise Video

Mediasite is the university’s enterprise video strategy.

Microsoft Forms Service and Support

With Microsoft Forms, you can create surveys, quizzes, and polls, and easily see results as they come in.

Microsoft Imagine Academy

ECU is a member institution of the Microsoft Imagine Academy (formerly MS IT Academy). All faculty, staff and students are eligible for free online IT training on the latest Microsoft technologies through the IT Academy.

Microsoft Office 2016 (Non-ECU Employees)

Departments whose non-employees use ECU office space and ECU-owned computers should submit this form to request a Microsoft Office 2016 upgrade for the non-employee's computer. This form is only required for non-employees.

Microsoft Power Automate Service and Support

Power Automate is a powerful, built-in workflow engine. Quickly automate your workflows, enable business logic to simplify app building, and model your processes across connected data sources and services.

Microsoft PowerApps Service and Support

Embrace A Point-and-Click Approach to App Design. Connect Your App to Data Faster. No Code Required. Automate Processes. Build Powerful Apps. Enhance with AI. Services: Enhance Apps with AI, Use Common Data Service, Design Canvas Apps.

Microsoft SharePoint Service and Support

ECU Collaborate, or SharePoint, is a secure, web-based service available to faculty, staff and student organizations to store, organize, share, and access information from almost any device. Both ECU and non-ECU users can be granted access to a SharePoint site. Submit the form to request support for your SharePoint site.

Microsoft Software Installation

If your department has purchased a license for Microsoft Project or Microsoft Visio software, submit this form to request installation assistance. You may also request installation of Microsoft Visual Studio.

Microsoft Teams Service and Support

Microsoft Teams is the hub for team collaboration in Office 365 that integrates the people, content, and tools your team needs to be more engaged and effective.

Microsoft Windows for Students

All ENROLLED STUDENTS are eligible for a FREE copy of the Windows operating system. Download yours today.

Minitab

This general-purpose statistical software package is designed for easy interactive use. Minitab is well suited for instructional applications, but is also powerful enough to be used as a primary tool for analyzing research data.

Mobile Device Management - Microsoft Intune

Microsoft Intune helps users balance data access with data security on a mobile device.

Multi-Factor Authentication (MFA)

MFA is a security action to verify your identity during log in to the Canvas learning management system and Office 365 (including email) from a non-ECU network or logging in to ECU through the virtual private network (remoteaccess.ecu.edu | piratesvpn.ecu.edu). MFA is mandatory for students, faculty and staff.

Multimedia and Animation Services

ITCS Multimedia Services develops interactive instructional materials and can work with you to plan and design a custom solution to meet your instructional needs.

MyWeb Self-Service

My Web is the self-service portal where ECU faculty, staff and students can create their own academic website or blog.

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NC Identity Management Service (NCID)

NCID is a web portal providing a secure environment for state agency, local government, business and individual users to access state application systems, such as Central Motor Pool.

Network Consultations for Departments

Network Services provides consultation, design and implementation for all voice, data and infrastructure wiring for departments and agencies within the university system.

Network Wiring Installation, Repair or Relocation

Departments requiring installation, repair or relocation of coaxial, fiber or other wired network cables and ports should complete this service request. Department FOAPA required.

New Database Development

Submit this request for new Databases needed for Application development or migration.

New Faculty and Staff

Information on technology-enhanced classrooms, ECU network access, university-licensed software, technology training, learning platforms, multimedia resources, the IT Help Desk, and much more.

New Students

Learn about technology available to students at ECU, from computer labs and print kiosks located across campus and university-licensed software provided at no cost, to free training resources and publishing an academic Web site.

New U-Store Request

TouchNet Marketplace offers “U-Stores” which is an online storefront that allows campus departments to collect payments online for various purposes such as event registrations, accounts receivable, sale of goods/services, etc. Campus departments who would like to request a U-Store should complete this form.

New, Update or Remove User Request

Users who need to obtain or alter their access, and/or supervisors who need to have access removed for an employee for any of the following systems should complete this form: Clientline, AMEX, Payeezy and Clover.

Non-Banner Canvas Course Request

Departments may request non-Banner Canvas course sites for use in a variety of academic contexts. Requests are reviewed on a case-by-case basis, to determine if Canvas is an appropriate fit. If course participants are not ECU students, additional costs may be associated with the course.

Non-Employee PirateID Extension

A non-Employee user account must be renewed by the sponsor after 12 months.

Submit this form to reactivate or extend a non-Employee PirateID.

Non-Student Accounts Receivable

Systems Coordination request.

NVivo

An all-purpose qualitative data analysis system. Handles non-numerical, unstructured data and allows hyperlinks to illustrations, audio and video clips.

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Omeka Account

Omeka is a platform for the display of library, museum, archives and scholarly collections and exhibitions. Omeka provides map and timeline features allowing creation of interactive sites that can include audio and video content. Omeka is primarily used by faculty in the College of Arts and Sciences to share and display digital exhibitions and collections.

Omeka Support

Omeka is a platform for the display of library, museum, archives and scholarly collections and exhibitions. Omeka provides map and timeline features allowing creation of interactive sites that can include audio and video content. Omeka is primarily used by faculty in the College of Arts and Sciences to share and display digital exhibitions and collections.

OnCore Support

Request an OnCore Account, support or training

OneDrive Cloud Storage

Microsoft OneDrive is ECU's 5TB cloud storage solution for students, alumni, faculty and staff.

Operational Data Store (ODS) and Data Warehouse Development & Support

ODS is the university’s data warehouse and is used for reporting against many enterprise systems (i.e., Banner, OneCard, DegreeWorks, SciQuest, Blackboard, Sedona, and RAMSeS).

Submit this request to add new ETLs, data or enhancement to the existing database or if you need assistance in using the ODS database.

OpScan Test Processing

OpScan grades placement tests, bypass tests, regular tests, student surveys and other Pearson NCS bubble sheets using a specialized scanner.

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Payroll

Systems Coordination request.

PCI Review Request (New System/Process)

Campus departments who are interested in purchasing/renewing any software, hardware or services which involvement the processing or payment cards, contracting with a vendor to provide services which include the processing of payment cards, or would like to implement/alter business operations which involve the processing of payment cards should complete this form. The PCI Compliance Committee review requests at their monthly meeting. Do NOT make any changes or sign any contracts until PCI approval has been granted.

PCI Support

This category of requests is directly related to devices in scope for PCI (process credit card information) or the PCI firewall. This includes, but is not limited to, any changes needed for a PCI workstation, adding/removing/relocating workstations/printers, PCI firewall changes, etc.

NEVER enter credit card information into your request.

PCI Support

This category of requests is directly related to devices in scope for PCI (process credit card information) or the PCI firewall. This includes, but is not limited to, any changes needed for a PCI workstation, adding/removing/relocating workstations/printers, PCI firewall changes, etc.

NEVER enter credit card information into your request.

Photography

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials. A preliminary meeting may be required to assess your marketing needs. We offer limited coverage of events and programs within East Carolina University.

Piratedrive Storage Support & Space Request

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

PirateID Username and Passphrase

All ECU users are assigned a unique username called a PirateID. Activated through the passphrase maintenance portal, the PirateID and a secure passphrase are used to access ECU IT Systems such as email.

PiratePort Service & Support

PiratePort is a secure web portal where users access secure internal campus resources and services. Submit this request to report an issue in PiratePort or to request a change or other service in PiratePort.

Point of Sale Terminal Order or Destruction/Deactivation

Campus departments with a consistent need to accept in-person payment may benefit from a POS Terminal, which is a stationary device connected to the internet to process payments. Campus departments who would like to order a POS terminal for an existing merchant account or who need to have an existing POS terminal disposed should complete this form.

Portfolium Portfolio Management

Portfolium is ECU's portfolio creation and management tool for students. Portfolium replaced iWebfolio effective May 12, 2020.

Position

Systems Coordination request.

Poster Printing

The IT Walk-in Help Desk in Austin 103 (main campus) offers large-format printing for conference and academic research posters to faculty, staff and students.

Printer Service & Support

ITCS supports department printers in the following ways: Printer Consult/Quote, Printer installation of a new department printer at no charge, including a network laser printer for an entire office or a small laser jet for a single faculty or staff office, or Printer hardware problems.

Project Concept Form

The Office of Research encourages faculty and students to engage in individual, collaborative, and interdisciplinary inquiry, particularly to ensure continued improvement of COE's programs. The Office provides assistance to faculty and students in a variety of areas.

Project Management Support

The project office provides both project planning and management support services from our team of highly-trained project managers.

Project Proposal

The goal of a research proposal is to present and justify the need to study a research problem and to present the practical ways in which the proposed study should be conducted. The design elements and procedures for conducting the research are governed by standards within the predominant discipline in which the problem resides, so guidelines for research proposals are more exacting and less formal than a general project proposal. Research proposals contain extensive literature reviews. They must provide persuasive evidence that a need exists for the proposed study. In addition to providing a rationale, a proposal describes detailed methodology for conducting the research consistent with requirements of the professional or academic field and a statement on anticipated outcomes and/or benefits derived from the study's completion.

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Qualtrics Support

Qualtrics is a browser-based survey software licensed by ECU.

Qwickly+

Qwickly+ increases the efficiency by allowing instructors to schedule announcements and add several types of content to multiple courses at once.

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Radius User Account Request

The Radius User Account portal is to be submitted by Program Directors, Faculty or Staff that need a user account created in Hobsons Radius. Please submit one request for each user. After submission of the user account request, training will be scheduled.

Rapid7 Troubleshooting

Submit this request if you require assistance within or pertaining to Rapid7 and any of its features. This may include but is not limited to false positive vulnerabilities, reporting issues, scanning, how to do any actionable items within the application, etc.

Read & Write Gold

Assistive technology software that reads electronic text such as from e-books, websites and documents created in word-processing programs.

Recruiter for Admissions

The Admissions Portal is designed to help personalize a student's admission experience. Once an account is created, the student can apply for admission, track admission status, receive information pertaining to specific academic interests and sign up for tours and open house events

REDCap Account Access

REDCap is a secure, HIPAA-compliant, web-based application for building and managing online research surveys and databases. Submit this request for a REDCap account.

REDCap Design & Support

REDCap is a secure, HIPAA-compliant, web-based application for building and managing online research surveys and databases. Submit this request for support issues and assistance with data collection instrument development.

REDE Desktop Support (REDE Staff Only)

Desktop Support for REDE staff only. This includes but not limited to, computer re-imaging, network connectivity, ECU supported software, and printer support.

Report and ecuBIC Access and Support

The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives.

Submit this request if you need access to or assistance with an ecuBIC report.

Research Accounting/Grants

Systems Coordination request.

Research Compliance Support

ePirate support, research compliance special projects, and other research analytics requests.

Respondus LockDown Browser

The Respondus LockDown Browser, integrated with Canvas, is a custom browser that locks the testing environment for students.

Respondus Monitor Support

Respondus Monitor is a software-based video proctoring service that can be used when students take a test in Canvas.

Respondus Test Generator

Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Canvas.

Retirees

Faculty and staff can keep their ECU email and web space active after retirement.

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SAS

SAS (Statistical Analysis System) is a software suite developed by SAS Institute for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.

SAS Training

SAS (Statistical Analysis System) is a software suite for advanced analytics, multivariate analyses, business intelligence, data management and predictive analytics. ITCS offers free SAS training.

Security Access Modifications

Changes to Piratedrive Financial Services, Banner Finance FOMPROF records, Banner Finance Activity Codes, Banner Finance Approval Queues and Systems Coordination-developed ecuBIC query subscriptions.

Server Backup Support & Installation

For enterprise and department servers, the Netbackup Client solution is available.

Siteimprove Web Tool

Siteimprove assists website owners and contributors in maintaining the high quality and accessibility of the ECU website. Complete this request to receive Siteimprove reports for your website or to request help in making the most of Siteimprove's features.

Site-to-Site VPN Tunnel Request

Use this request if there is a need to connect to a third party server using a VPN tunnel

Software Accessibility Review Request

ECU is committed to providing accessible technology. An IT Accessibility Review ensures your software purchase is accessible based on Section 508 guidelines and W3C content accessibility guidelines.

Software Service & Support

We can install new software purchased by your department or repair/reinstall the operating system for your computer. Software repairs can include re-installation, reimaging a system’s operating system or repair, if possible. If installing new software purchased by your department, please have the license number, installation disk (if applicable) and the purchase order available for the desktop support technician.

Spirion Identity Finder

Spirion Identity Finder, searches your computer and helps remove Personally Identifiable Information (PII) such as credit card, social security and bank account numbers.

Sponsored PirateID Request

Occasionally, a user outside ECU, such as a vendor, visiting medical student or research collaborator requires a PirateID to access a particular ECU system like SharePoint, VPN, FTP, etc. Submit this form to request a PirateID for a non-ECU user. This PirateID requires renewal after six months.

SPSS

SPSS includes tools for data access and preparation, analytical reporting and predictive modeling.

Starfish Retention Tool

Starfish is an early-alert retention tool that works through Canvas to support student academic success.

Static IP Address Change

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. Submit this request if a user in your department has a device that requires a change in static IP assignment.

Static IP Address Request

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. In special circumstances, some users may require a static IP address for a device with a functional requirement.

Storage Area Network (SAN) Support & Space Request

Request a consult to add a department server or increase storage on a current server in the ITCS Data Center. Backup options also available.

Student

Systems Coordination request.

Student Change Term Request

Submit this request if you are a program director or faculty who has been notified by a graduate student of a change in the admission term.

Student Change Term Request

The Change Term portal is to be submitted by Program Directors and Faculty that have been notified by a graduate student that they would like to change their admission term. Please submit one request for each user

Student Computer Purchase Program

The Student Computing Initiative program includes the ITCS Pirate Techs staff working with academic programs to select system requirements. Dowdy Student Stores' Tech Deck team works with vendors to negotiate the best pricing possible for students.

Student Printing Service & Support

ECU's print management program allows students to print, copy and scan classwork. Submit this request to report a print kiosk issue or to request a print job refund.

Supplier Management

Systems Coordination request for Supplier/Vendor Management.

Systematic Review Request

The Laupus Library Systematic Review Service supports faculty, clinical and research staff, and graduate student systematic reviews. A trained health sciences librarian works to provide assistance with select processes involved in completing a systematic review.

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TeamDynamix Project and Portfolio Management Training

TeamDynamix PPM is a project portfolio management system utilized by East Carolina University to manage projects. The Central Project Office is available to provide you face-to-face training or step-by-step instructions on how to use TeamDynamix PPM. If you need TeamDynamix PPM training, please submit this request.

TeamDynamix User Account Access/Change

Submit this request for the following: Request, change, or deactivate a TeamDynamix user account access for ITCS staff, Non-ITCS Staff or Student Workers or if you are interested in using our TeamDynamix system to track your requests, provide technical support or project management in your respective areas.

Technology Security Assessment

A Technology Security Assessment is required when the hardware and/or software you wish to purchase or already have purchased will interact with sensitive information.

Technology Threshold Assessment

The purpose of the Technology Threshold Assessment (TTA) is to aid ITCS in evaluating the information/data in the system and make the appropriate determination about how to treat the information/data, as required by University, State, and Federal regulations.

Telecommunications Billing and Chargeback Requests

Departments are billed monthly for extensions, long distance and international calling services.

Telemedicine Support

Multimedia Technology Services provides technical support for Telemedicine on the Health Sciences campus, including HIPAA-compliant equipment selection, network requirements, ECU equipment installation and technical training for on-site IT personnel.

Telephone Service & Support

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

Teleworking Tips and Tricks

Working with your home WiFi, off campus information security and other tips for teleworking.

Turnitin Plagiarism Review

Turnitin Plagiarism Review is a set of tools designed to promote academic integrity while improving student writing through targeted feedback.

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Universal Design for Learning Consultation

Universal Design for Learning (UDL) is a framework for learning that provides flexible environments that accommodate individual learning differences.

University Advancement

The University Advancement team provides consultation, development and support for University Advancement-related systems and interfaces to third party systems used by the University Advancement Office. All requests submitted to the University Advancement group need to be approved by the University Advancement Office.

University Multimedia Center (UMC)

The UMC team designs and develops multimedia projects for interactive course content and promotional purposes, especially innovative projects that serve distance education (DE).

Unix/Linux Server Support

Hardware and operating system support for Unix & Linux server operating systems. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Linux Server operating systems.

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VCL Service & Support

Students remotely access software through the Virtual Computing Lab to complete class assignments.

Vendor Interfaces/Transient - ITCS Staff Only

Electronically transfer files via secure ftp server with trusted external systems.

Video Captioning

Captions and transcripts provide accessibility for people who are deaf or hard of hearing.

Video Production (Provided by Creative Services)

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

Video East provides a range of video services to support your marketing objectives and strategic initiatives. Our services encompass the entire production process from concept and script development all the way through your final distribution medium.

Video Projects for Education & Research

Multimedia Technology Services can help you plan, record and produce a video that enhances your education and research projects.

Videoconference Scheduling

Submit this service request to schedule a classroom or conference room. Techs set up the room and provide support, as needed.

Virtual Private Network (VPN) Support

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

Voicemail Service & Support

Submit this service ticket to request a new voicemail account for a new user, to report voicemail issues or to request help with resetting a voicemail PIN.

Vulnerability Management Exception Request

Standardized template for Service / System / Application Administrators to submit exceptions for reported vulnerabilities to the Vulnerability Management Committee for review.

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Webex Conferencing

Webex is used for administrative, academic and instructional online communication and is available for both Windows and Mac.

Website Build (Provided by Creative Services)

WordPress is replacing CommonSpot as ECU’s primary content management system. Please use the WordPress Official Website Creation (Department/Office) form to request a WordPress site be created in order to start the migration process, or if you would like to request a new official department, office, or academic center website.

Website Edit Existing Page (Provided by Creative Services)

Please submit a ticket using the Web Hosting Support page within ITCS Help.

Windows Server Support

Hardware and operating system support for Windows Server OS. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Windows Server operating systems.

WordPress

WordPress is the official Content Management System (CMS) of ECU used to create and manage websites and for creating blogs.

WWW2

The WWW2 Web server hosts html sites for student organizations and special departmental projects.

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Xtender Document Imaging

Xtender is a document imaging and storage system used by administrative staff to capture, organize and retrieve paper and computer-generated documents at ECU. Documents are scanned and available for viewing through Banner INB. The Xtender team provides consultation, development, support and one-on-one or group training for new and existing Xtender applications. Submit this request for questions and training, to modify an existing application or to request a new application.

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Yammer

Yammer is an enterprise social networking service used for private communication within organizations. The power of Yammer is the platform. It allows one person to speak to many for support, to ask questions, to connect with others with common professional interests. Yammer also has a group option for course work or group work.

YouTube Submission

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

Submit a ticket request to send your video for distribution on East Carolina University's YouTube channel.