Services A-Z (243)

25Live is ECU's web-based reservation request and event scheduling solution. All ECU staff, faculty, and registered student organizations can use the 25Live system to reserve space on campus. Users must complete the 25Live Requestor Training in order to have access to 25Live.

For general problems with your PirateID such as a locked account or a passphrase reset, visit https://pirateid.ecu.edu for resolution. If the problem persists, please submit this service request.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

If you cannot find the service you need within these categories, click the "Submit a Ticket" button to submit a technology support ticket to the Pirate Techs Technology Support Center.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

If you cannot find the service you need within the service catalog, click the Request Support button to submit a technology support ticket.

Services related to our websites, including content management systems and personal websites.

Systems Coordination request.

Campus departments which already utilize a TouchNet Marketplace U-Store can complete this form to obtain approval for new products, FOAPs be added to their existing U-Store and/or to have existing FOAPs updated.

Request for one time data need either once a year or one time only.

ECU applicants who require assistance with their Admissions Portal account submit this form.

Adobe Creative Cloud graphic design, video, photography and web development suite and Acrobat Pro PDF creation and editing solution available any time during the year.

The AppReview User Account Request is to be submitted by Program Directors, Faculty or Staff who need a user account created in AppReview. Please submit one request for each user.  If the user will be reviewing or need access to applications in more than one program, please choose all applicable programs.

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this service to request an AppWorx account.

AppWorx is a job scheduler used for automation of Banner-related processes. Submit this form to request a new run request, schedule a process flow (chain), migration (prompt, role, process/chain component change) or modification of an existing job or schedule.

Geographic Information System software, includes ArcGIS Desktop, ArcInfo, ArcReader, and others. Create data, update, query, mapping, analysis and displaying system.

AssetWorks AiM is a work management system and database of ECU’s physical space and employee location inventory. This service is only for support personnel to submit service requests for AiM, AIMIQ and related processes.

These systems provide interaction for student engagement and active learning. Sometimes called clickers.

Departments considering an audiovisual equipment update should submit this form.

Request technical support and hands-on training for campus audiovisual equipment.

Available for students in computer labs (see lab database); faculty, staff and students can download educational version to personal or work computers through vendor. AutoCAD is a computer-aided design (CAD) software for creating 2D and 3D design and drafting projects.

axiUm is the primary electronic dental records system for School of Dental Medicine patients. This tool is used for appointment registration, billing, dental records, and other patient tracking. If you are a faculty, student, or staff member of the School of Dental Medicine and need assistance with this tool, please submit a request through the SoDM|Assist system at sodmassist.ecu.edu. ITCS, BSOM, and other ECU support staff may use this ticketing service to submit axiUm support requests. Do not include personal information such as PHI, HIPAA, FERPA or other sensitive data.

Banner HR is a module of ECU's Enterprise Resource Planning (ERP) system. Use this service for assistance with Electronic Personnel Action Forms (EPAFs) and HR Internet Native Banner (INB).

Banner is the administrative software application that is a part of all university functions including human resources, admissions, finance and more. Students also register for classes through Banner.

Network Services provides the infrastructure locate service to identify infrastructure fiber optic cabling buried underground at ECU. Before you dig, request an infrastructure locate to prevent unintended and unexpected network outages.

Systems Coordination request.

Request Security Camera and Alarm support and consults from the ECU Police Technical Staff.

Non Emergency ONLY.

An external account can be requested by a faculty or staff sponsor for a non-ECU user who requires access to participate in a curricular Canvas course.

Canvas is ECU's learning management system for delivery of educational courses.

Campus departments with a limited/short-term need to collect in-person payments may benefit from our Cellular POS Rental program. To initiate the rental request, complete this form.

Request forms plus information about cellular and pager service plans for ECU users.

Chrome River is a reimbursement system that ECU uses to electronically create, submit and approve pre-approvals, expense reports and ProCard Reconciliation.

Cisco Finesse is ECU’s call center software for clinics, help desks and other customer service offices.

Request a content or photo update to an ECUP clinical website.

Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.

Submit this request for each associated protocol or individual who requires a ClinicalTrials.gov account.

Request service from CET Technical Services team

Report a lab issue or request a software/equipment consultation for a computer lab.

Request installation and repair assistance for ECU-managed computers, clinic support and purchase quotes.

ECU-managed computers only. If you suspect your work computer is infected with a virus or other malware, submit this form for help.

Conference Now is an audio-only conferencing option available through dial-in. Submit this ticket to request your account be enabled.

This form is to be used by those seeking assistance with potential research. Please complete this form to request a consultation with the CoE: Office of Research.

Our office provides consultation services and data assistance. These can be formal or informal and will be suited to your needs.

Cornerstone is ECU's training management system for faculty and staff. After approval through Human Resources, online learning courses and assigned training are packaged into a specific format and uploaded by a Cornerstone administrator.

Cornerstone is a training management system for ECU. Employees and student workers can register for online modules, LinkedIn Learning courses and assigned training sessions through this portal.

Cornerstone is ECU's employee learning management system. Users who require assistance with their account, such as security access and permissions, should complete this form.

Cornerstone is ECU's employee learning management system. Users who require assistance with training, such as reviewing their transcript or scheduling events, should complete this form.

ECU's sites.ecu.edu is available for hosting course websites.

Licensed by ECU, this backup application is available to departments for an annual per person license fee.

The Data Request form is a ticket for faculty and staff to submit new requests for research data.

The Data and Report Request form is a centralized ticket for faculty and staff to submit new requests for institutional data and reports.

Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.

Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.

Submit this request to report Database issues/outages in production, test, training and development environments.

Submit this request for development and test code migration, database object creation and maintenance, data refreshes, user account creation (non-Banner) and any other database-related service.

DatAdvantage tracks permissions and data changes on department Piratedrive folders and emails a report to owners.

This system allows students to run a degree audit and to also see how degree requirements change if they switch their program of study. Send this request to report a non-functioning process or production issue, general feedback or non-production issue, or to request a new system or new request for service.

Submit this request to have encryption enabled on your Android, iOS or Windows tablet, Linux, Mac or Windows desktop/laptop, Thin Client or USB hard drive or USB flash drive.

Faculty and staff submit this request to have a new classroom engagement or co-curricular engagement badge designed for a class, training or other activity. A brief training on issuing badges is also required.

ECU’s digital signage system manages marketing, emergency and departmental multimedia content across over 150 TV screens across the Main and Health Sciences campuses.

System Coordination request. For DHS Admin & Finance – Systems Support Use ONLY

Submit this request for assistance with DocuSign, an electronic signature service. New users log in to https://account.docusign.com to create an account. Authentication required.

Abbreviated DNS, the Domain Name System assigns user-friendly names to the devices within the domain/s of a TCP/IP network. System and application administrators within your department may request to change the IP address associated with their associated ECU domain name.

Abbreviated DNS, the Domain Name System assigns user-friendly names to the devices within the domain/s of a TCP/IP network. System and application administrators within your department may request to change the IP address associated with their associated ECU domain name.

Users who currently have an account but need to have this password reset or their account unlocked for any of the following systems should complete this form: TouchNet, Clientline, AMEX, Payeezy and Clover.

ECU's Events Calendar, powered by Localist, is the central location to view upcoming events.

ECU email is available through the Microsoft 365 subscription and includes email, calendar, contacts and more. See this service's related articles to learn more details. Submit this form to request assistance or a department email account.

Access the ECU directory, campus maps, the course catalog, East Carolinian news, sports, campus events and more!

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Submit this request if you have a project proposal for ECU Physicians.

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

Research and Multimedia Services can record your educational event using video capture technology, then provide a link to be distributed to your audience. Events include lectures, conferences, presentations and events. Normal working hours: 9:00 a.m. – 4:00 p.m. Monday, Wednesday, Friday with events ending at 5:00 p.m.

Please submit this form if you require assistance with the HealthSpan ambulatory system. Your request will be reviewed by Desktop Support Services first to rule out any local technical issues.

Submit to request HealthSpan (EPIC electronic health record) system access to modify existing access or to delete a user's access.

Submit to request HealthSpan (EPIC electronic health record) system access for new users.

Please submit this request for any provider clinic schedule modifications or closures.

HealthSpan Report requests must have prior IRB approval before a report is distributed. Refer to the ECU HIPAA Privacy Policy for details.

Submit this form for help with the HealthSpan (EPIC electronic health record) system or to request an investigation, modification of an application or system, a new application or system or software deployment.

Supervisors submit this request BEFORE an employee's separation date to remove access to IT systems.

Supervisors submit this form prior to the last work day when an employee transfers to another area of the university.

Complete this request after receiving notification of your computer replacement eligibility.

Systems Coordination request.

Permanent, remote work employees are required to enter their university-issued equipment into the Asset Management Database using this service request.

The Enterprise Data Management Support Services (EDMSS) team collaborates with the campus community to manage ECU's data. This team develops data modeling, metadata management and data quality solutions.

ePrint is a web-based repository that allows end users to securely view Banner reports. Security permissions for access required.

Submit this service request for new reports, report deletions or modifications, login issues or questions.

Please provide feedback related to the functionality of eTRACS – especially if find errors or inconsistencies. If you have suggestions about improving the system or adjusting it, we’d appreciate knowing about that as well.

In conjunction with Banner, ECU utilizes Evisions' IntelleCheck as our check writing software and FormFusion as the template for printing special forms such as W2s, 1099s, transcripts, grade reports and blanket order forms. Security permissions for access required. Submit this form to report FormFusion email, PDF or printing issues, Intellicheck printing issues, login problems or questions.

ECU users planning international travel on behalf of ECU should submit this form to deterrmine whether additional approval, licensing or other coordination is necessary for export control purposes.

Faculty180 is the university’s faculty activity reporting system and allows faculty to enter information about their teaching and other primary duties, scholarship and creative activities and service. Information from Faculty180 is used to create public profile pages on Scholars@ECU, which include publications, grants, and other selected activities.

The ECU fax server allows staff, faculty and departments to easily and securely send and receive documents directly from desktop and email.

Submit this request to the Office of the Registrar for approval to host (store) FERPA data.

ECU blocks all file-sharing traffic on the university’s network. Submit this request for an exception to use software such as BitTorrent, uTorrent, or Vuze for a legitimate business or academic purpose.

Request an update to the ECUP "Find a Doctor" service.

Your department may submit a Firewall Change request to update the access for department resources that require firewall managed services.

Systems Coordination request.

Formstack is a replacement for your paper forms. Easily transition to electronic forms and build in smart workflows, approvals, and routing. No special programming skills are required – everything is web based and security is managed for each user individually. Users are empowered to create their own forms within Formstack while receiving support from ITCS in getting started and answering questions.

FUPLOAD processing for Banner Transactions.

Under the GDPR, individuals can request organizations to exercise rights around the use and collection of personal data and only applies to personal information captured or processed while a Data Subject is physically residing in the European Economic Area (EEA). For non-ECU requests only.

Systems Coordination request.

Can't find the service you need? This form routes to the Pirate Techs Technology Support Center.

Available to all faculty and staff, "go.ecu.edu" is ECU's internal URL shortening service that allows customization of long URLs to a more user-friendly, easily-recognizable format for print, web or social media purposes.

For one-time incentive payment of $25 or less to an individual in a calendar year, or participant payments for which the research protocol costs, or technical issues preclude the use of Greenphire debit cards, you must enter your information into this Greenphire Exceptions Request site.

NOTE: If gift cards are your payment solution, before you purchase any cards, you must first obtain an approved Authorization for the Purchase of Gift Cards/Gift Certifications, Incentives, or Prizes form. This form and instructions can be found in the Guide to Materials Management on Materials Management's webpage.

Greenphire is a system to track and pay research study participants.

Administered by ITCS and managed by the Departments of Chemistry and Biology, the high performance computing (HPC) lab offers ECU researchers with high-end computational power to apply to complex computing tasks.

Submit this request for assistance with the identification, assessment and management of risks to University information.

Submit this request for assistance with developing security content for your area.

Submit this form to request guidance on your department's business processes to ensure the security of your department's information.

The Information Security Office maintains information security standards for ECU which define the responsibilities of all employees for protecting university information.

Innovation Portal service request form for inventions, innovations and ventures.

Systems Coordination request.

Troubleshoot data concerns and research data processes or ideas.

ECU is committed to providing accessible technology and educational resources. Request an IT Accessibility Consultation to learn how to develop accessible content, including: instructional materials, Microsoft Office files, web pages, and announcements.

Learn more about IT accessibility and how to apply the standards through these training courses.

A project is a temporary planned undertaking with a definitive beginning and end. Submit this 3-part form to request an IT project.

Departments submit this ticket for billing contact, user extension and billing FOAP updates as well as reports/historical bill requests.

Submit this request to update Banner journal entry approval queues.

Request technical support from the Joyner Library technical support team.

Request sanitizing wipes and hand sanitizer for a student computer lab.

Departmental IT or staff can request administrator privileges to Learning Technologies for which they have access.

The Joyner, Music, and Laupus Library websites provide access to a wide variety of scholarly databases, journals, and librarians to assist you in your research. Submit this request to let us know if you encounter a problem using our sites.

LinkedIn Learning is an educational video platform taught by industry experts in software, creative and business skills. ECU provides all users with an account.

A listserv is software used to manage an email discussion group. Submit this form to request a new listserv for a class or group. Faculty and staff may also join the ECU Announce listserv.

Learning Tools Interoperability (LTI) is an integration standard for developing third-party tools to allow integration into learning management systems. Submit this request to begin the approval and installation process.

Systems Coordination request.

Mediasite is the university’s enterprise video strategy.

Create surveys, quizzes and polls using the Microsoft Forms app available through your ECU Microsoft 365 subscription.

MSIA is a free technology skills training benefit through Microsoft available to staff, students and faculty.

Request Microsoft Office for a NON-EMPLOYEE user working on campus using an ECU-managed computer.

Build highly-tailored, low-code apps to modernize and automate your processes using pre-built templates, drag-and-drop simplicity and quick deployment. Submit this request for help using Power Apps.

Power Automate is a powerful, built-in workflow engine. Quickly automate your workflows, enable business logic to simplify app building, and model your processes across connected data sources and services.

ECU Collaborate, or SharePoint, is a secure, web-based service available to faculty, staff and student organizations to store, organize, share, and access information from almost any device. Both ECU and non-ECU users can be granted access to a SharePoint site. Submit the form to request support for your SharePoint site.

Submit for installation of department-purchased Microsoft Project or Visio software as well as Microsoft Visual Studio.

Microsoft Teams is the hub for team collaboration in Microsoft 365 that integrates the people, content and tools your team needs to be more engaged and effective.

All enrolled students are eligible for a FREE Windows 10 operating system download.

Microsoft Intune helps users balance data access with data security on a mobile device.

MFA is a security action to verify your identity during log in to ECU resources.

ITCS Multimedia Services develops interactive instructional materials and can work with you to plan and design a custom solution to meet your instructional needs.

MyWeb is a self-service option to provide individual HTML web space to faculty, staff and students for hosting academic-related content or research.

NCID is a web portal providing a secure environment for state agency, local government, business and individual users to access state application systems, such as Central Motor Pool.

Network Services provides consultation, design and implementation for all voice, data and infrastructure wiring for departments and agencies within the university system.

Departments requiring installation, repair or relocation of coaxial, fiber or other wired network cables and ports should complete this service request. Department FOAPA required.

Request ECUP review and approval for a new clinic expansion request.

Submit this request for new Databases needed for Application development or migration.

TouchNet Marketplace offers “U-Stores” which is an online storefront that allows campus departments to collect payments online for various purposes such as event registrations, accounts receivable, sale of goods/services, etc. Campus departments who would like to request a U-Store should complete this form.

Users who need to obtain or alter their access, and/or supervisors who need to have access removed for an employee for any of the following systems should complete this form: Clientline, AMEX, Payeezy and Clover.

Departments may request non-Banner Canvas course sites for use in a variety of academic contexts. Requests are reviewed on a case-by-case basis, to determine if Canvas is an appropriate fit. If course participants are not ECU students, additional costs may be associated with the course.

Sponsors must extend or reactivate a non-Employee user account (PirateID) after 12 months.

Systems Coordination request.

Omeka is a platform for the display of library, museum, archives and scholarly collections and exhibitions. Omeka provides map and timeline features allowing creation of interactive sites that can include audio and video content. Omeka is primarily used by faculty in the College of Arts and Sciences to share and display digital exhibitions and collections.

Request an OnCore Account, support or training

Microsoft's OneDrive for Business is ECU's only approved cloud storage solution for students, faculty and staff.

ODS is the university’s data warehouse and is used for reporting against many enterprise systems (i.e., Banner, OneCard, DegreeWorks, SciQuest, Blackboard, Sedona, and RAMSeS).

Submit this request to add new ETLs, data or enhancement to the existing database or if you need assistance in using the ODS database.

OpScan grades placement tests, bypass tests, regular tests, student surveys and other Pearson NCS bubble sheets using a specialized scanner.

Panopto provides lecture recording, screencasting, video streaming and video content management.

Systems Coordination request.

Campus departments who are interested in purchasing/renewing any software, hardware or services which involvement the processing or payment cards, contracting with a vendor to provide services which include the processing of payment cards, or would like to implement/alter business operations which involve the processing of payment cards should complete this form. The PCI Compliance Committee review requests at their monthly meeting. Do NOT make any changes or sign any contracts until PCI approval has been granted.

This category of requests is directly related to devices in scope for PCI (process credit card information) or the PCI firewall. This includes, but is not limited to, any changes needed for a PCI workstation, adding/removing/relocating workstations/printers, PCI firewall changes, etc.

NEVER enter credit card information into your request.

This category of requests is directly related to devices in scope for PCI (process credit card information) or the PCI firewall. This includes, but is not limited to, any changes needed for a PCI workstation, adding/removing/relocating workstations/printers, PCI firewall changes, etc.

NEVER enter credit card information into your request.

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials. A preliminary meeting may be required to assess your marketing needs. We offer limited coverage of events and programs within East Carolina University.

PASC staff submit this request for issues with any of our PASC-maintained Dell and Lenovo laptops or Apple iPads.

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

Activated through the passphrase maintenance portal, the PirateID user account and a secure passphrase are used to access ECU resources.

PiratePort is a secure web portal where users access secure internal campus resources and services. Submit this request to report an issue in PiratePort or to request a change or other service in PiratePort.

Campus departments with a consistent need to accept in-person payment may benefit from a POS Terminal, which is a stationary device connected to the internet to process payments. Campus departments who would like to order a POS terminal for an existing merchant account or who need to have an existing POS terminal disposed should complete this form.

Portfolium is ECU's portfolio creation and management tool for students. Portfolium replaced iWebfolio effective May 12, 2020.

Systems Coordination request.

Submit to request department printer installation, repair or a consult/price quote.

The Office of Research encourages faculty and students to engage in individual, collaborative, and interdisciplinary inquiry, particularly to ensure continued improvement of COE's programs. The Office provides assistance to faculty and students in a variety of areas.

The project office provides both project planning and management support services from our team of highly-trained project managers.

The goal of a research proposal is to present and justify the need to study a research problem and to present the practical ways in which the proposed study should be conducted. The design elements and procedures for conducting the research are governed by standards within the predominant discipline in which the problem resides, so guidelines for research proposals are more exacting and less formal than a general project proposal. Research proposals contain extensive literature reviews. They must provide persuasive evidence that a need exists for the proposed study. In addition to providing a rationale, a proposal describes detailed methodology for conducting the research consistent with requirements of the professional or academic field and a statement on anticipated outcomes and/or benefits derived from the study's completion.

Qualtrics is a browser-based survey software licensed by ECU.

The Radius User Account portal is to be submitted by Program Directors, Faculty or Staff that need a user account created in Hobsons Radius. Please submit one request for each user. After submission of the user account request, training will be scheduled.

Submit this request for assistance with using Rapid7 or any of its features or issues like false positive vulnerabilities, reporting issues, scanning, etc.

Assistive technology software that reads electronic text such as from e-books, websites and documents created in word-processing programs.

The Admissions Portal is designed to help personalize a student's admission experience. Once an account is created, the student can apply for admission, track admission status, receive information pertaining to specific academic interests and sign up for tours and open house events

REDCap is a secure, HIPAA-compliant, web-based application for building and managing online research surveys and databases. Submit this request for a REDCap account.

REDCap is a secure, HIPAA-compliant, web-based application for building and managing online research surveys and databases. Submit this request for support issues and assistance with data collection instrument development.

Desktop Support for REDE staff only. This includes but not limited to, computer re-imaging, network connectivity, ECU supported software, and printer support.

Submit this form on behalf of REDE staff onboarding or exiting from the division.

The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives.

Submit this request if you need access to or assistance with an ecuBIC report.

To meet the virtual needs of investigators and research teams, CareLink is being offered to bolster the clinical research infrastructure. CareLink is a web-based application for connecting ECU's organizations and community practices with access to select patient information in the EPIC electronic medical record (EMR) data repository to improve the continuity of care. Investigators and research teams can request access for external parties such as research monitors and auditors to support remote monitoring of clinical trials. Internal users must use the prescribed access to the EMR.

Systems Coordination request.

ePirate support, research compliance special projects, and other research analytics requests.

The Respondus LockDown Browser, integrated with Canvas, is a custom browser that locks the testing environment for students.

Respondus Monitor is a software-based video proctoring service that can be used when students take a test in Canvas.

Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Canvas.

SAS (Statistical Analysis System) is a software suite developed by SAS Institute for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.

SAS (Statistical Analysis System) is a software suite for advanced analytics, multivariate analyses, business intelligence, data management and predictive analytics. ITCS offers free SAS training.

Changes to Piratedrive Financial Services, Banner Finance FOMPROF records, Banner Finance Activity Codes, Banner Finance Approval Queues and Systems Coordination-developed ecuBIC query subscriptions.

For enterprise and department servers, the Netbackup Client solution is available.

Siteimprove assists website owners and contributors in maintaining the high quality and accessibility of the ECU website. Complete this request to receive Siteimprove reports for your website or to request help in making the most of Siteimprove's features.

Use this request if there is a need to connect to a third party server using a VPN tunnel

Submit this request for approval to collect, store, use or disclose Social Security Numbers or other Personally Identifiable Information (PII) subject to the North Carolina State Privacy and/or Identity Theft Protection Act(s).

This required review ensures your software purchase is accessible based on Section 508 and W3C guidelines.

Request installation, re-installation or repair of department-purchased software or your computer's operating system.

ECU-managed computers only. Spirion Identity Finder searches your computer and removes Personally Identifiable Information (PII) such as credit card, social security and bank account numbers.

Request a temporary PirateID user account for a vendor, visiting medical student or research collaborator. Requires renewal after six months.

Starfish is an early-alert retention tool that works through Canvas to support student academic success.

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. Submit this request if a user in your department has a device that requires a change in static IP assignment.

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. In special circumstances, some users may require a static IP address for a device with a functional requirement.

Statistical software available through the ECU Download Center. Includes Amos, JMP, Mathematica, MATLab, Minitab, NVivo and SPSS.

Request a consult to add a department server or increase storage on a current server in the ITCS Data Center. Backup options also available.

Systems Coordination request.

The Change Term portal is to be submitted by Program Directors and Faculty that have been notified by a graduate student that they would like to change their admission term. Please submit one request for each user

ECU's print management program allows students to print, copy and scan classwork. Submit this request to report a print kiosk issue or to request a print job refund.

Systems Coordination request for Supplier/Vendor Management.

The Laupus Library Systematic Review Service supports faculty, clinical and research staff, and graduate student systematic reviews. A trained health sciences librarian works to provide assistance with select processes involved in completing a systematic review.

Submit this request for the following: Develop, customize and or update request forms, automation rules, service level agreements, response and task templates, workflows and other system customizations pertaining to the TeamDynamix system.

TeamDynamix PPM is a project portfolio management system utilized by East Carolina University to manage projects. The Central Project Office is available to provide you face-to-face training or step-by-step instructions on how to use TeamDynamix PPM. If you need TeamDynamix PPM training, please submit this request.

Submit this request for the following: Request, change, or deactivate a TeamDynamix user account access for ITCS staff, Non-ITCS Staff or Student Workers or if you are interested in using our TeamDynamix system to track your requests, provide technical support or project management in your respective areas.

ECU’s technology acquisition process ensures that procurement of all IT equipment, software, Internet of Things devices and services (including cloud services) follows a process of request, guidance, review, then approval.

Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.

The purpose of the Technology Threshold Assessment (TTA) is to aid ITCS in evaluating the information/data in the system and make the appropriate determination about how to treat the information/data, as required by University, State, and Federal regulations.

Multimedia Technology Services provides technical support for Telemedicine on the Health Sciences campus, including HIPAA-compliant equipment selection, network requirements, ECU equipment installation and technical training for on-site IT personnel.

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

Turnitin Plagiarism Review is a set of tools designed to promote academic integrity while improving student writing through targeted feedback.

Universal Design for Learning (UDL) is a framework for learning that provides flexible environments that accommodate individual learning differences.

The University Advancement team provides consultation, development and support for University Advancement-related systems and interfaces to third party systems used by the University Advancement Office. All requests submitted to the University Advancement group need to be approved by the University Advancement Office.

The UMC team designs and develops multimedia projects for interactive course content and promotional purposes, especially innovative projects that serve distance education (DE).

Hardware and operating system support for Unix & Linux server operating systems. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Linux Server operating systems.

Students remotely access software through the Virtual Computing Lab (VCL) to complete class assignments.

Electronically transfer files via secure ftp server with trusted external systems.

Captions and transcripts provide accessibility for people who are deaf or hard of hearing.

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

Video East provides a range of video services to support your marketing objectives and strategic initiatives. Our services encompass the entire production process from concept and script development all the way through your final distribution medium.

Submit this service request to schedule a classroom or conference room. Techs set up the room and provide support, as needed.

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

Submit this service ticket to request a new voicemail account for a new user, to report voicemail issues or to request help with resetting a voicemail PIN.

Standardized template for Service / System / Application Administrators to submit exceptions for reported vulnerabilities to the Vulnerability Management Committee for review.

The Cisco Webex Calling feature allows you to add one or more phone numbers to Webex for voice calls, voicemail and contact management through your computer or mobile device. Recommended for those who telework and travel.

Webex is used for administrative, academic and instructional online communication and conferencing.

Hardware and operating system support for Windows Server OS. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Windows Server operating systems.

WordPress is the official Content Management System (CMS) used to create and manage ECU websites.

The WWW2 web server hosts HTML websites for special department projects.

Xtender is a document imaging and storage system used by administrative staff to capture, organize and retrieve paper and computer-generated documents at ECU. Documents are scanned and available for viewing through Banner INB. The Xtender team provides consultation, development, support and one-on-one or group training for new and existing Xtender applications. Submit this request for questions and training, to modify an existing application or to request a new application.

Yammer is an enterprise social networking service used for private communication within organizations. The power of Yammer is the platform. It allows one person to speak to many for support, to ask questions, to connect with others with common professional interests. Yammer also has a group option for course work or group work.

Please proceed to the inMotion self-register link https://ecu.inmotionnow.com/JobLaunchLogin.aspx to set up your account using your ECU credentials.

Submit a ticket request to send your video for distribution on East Carolina University's YouTube channel.